Acts as OEM representative at customer facilities or by roving (5 customers in total), providing advisory and recommendations on operations and maintenance of OEM’s products, as the first interface between the customer and the OEM. Listens to customer needs, monitors, and evaluates customer satisfaction.Addresses actively and permanently the communication between customer and OEM on all related issues - technical, logistical, warranties/guarantees, commercial (GTA), financial, sales.Anticipates customer difficulties and recommends solutions.Is an active member of the customer team and attends all meetings.Moreover, is accountable for the support of 100+ CFM56 engines and 50 LEAP-1A engines entry into service. Supports as well an engine shop with 100 CFM56 SV/year.

Account Manager in the Engine Services BU at SR Technics Group. CFM56 and PW4000 Engines from 1st Tier operators and major lessors.Assures transfer of new contracts into Account Management and Operations.Responsible for overall contract profitability, including management of financial risk and opportunities both for MRO contracts and lease agreements.Manages engines’ shop visits from slot planning and phase-in to service re-delivery through setting targets to operations, monitoring, and challenging workscope changes and fulfillment.Manages engine lease-in and lease-out. Documentation collection and post-lease inspection management. Responsible for lease and usage fees calculation, invoicing, and collection.Communicates schedule status and price developments to customers and solve escalated issues.Participates in the negotiation of the contract (GTAs or single offers) with Product Management and Sales teams.Reviews and comments on profitability report to C-Level. Leads invoicing to cash collection internally and with customers. Negotiates payment plans with customers and lessors. Revenue invoiced at USD 50M+.Reports service level; evaluates risks and opportunities to initiate improvement measures.Manages customer relationships including feedback handling, customer visits, and contract review meetings.

Powerplant Engineer for CFM56 Engines Shop Visits (-5A/B and -7B).Workscope definition for Tap and third-party engines. Responsible for Service Bulletins and Airworthiness Directives compliance. Daily monitoring of shopvisits status. Project Manager during engines’ shop visits. Responsible for customer support during engine shop visits. Responsible for the maintenance and implementation of Databases with VBA.