Francisco Sá Pires Email & Phone Number

Porto, Portugal

Madrid, Comunidad De Madrid, España

Operations:- Maintain accurate stock control, including ordering, delivery checks, payment checks and wastage;- Responsible for external companies: Housekeeping, Maintenance, laundry;- Optimization of teams and daily operations;- Responsible to verify and check (physically) inventories at the end of every month: linen, office, amenities and reception;- Responsible for the global inventory of the location (variances, etc)- Deputy front office manager when needed;- Deputy General Manager when needed;Accounting:- Responsible for all accounting functions in the hostel;- Manage and Register all the invoices daily;- Control hostel expenses and record them on a monthly report;- Record all monetary transacions into a daily report;- Ensure proper accouting recording and compliance with local accounting legalities,Manage the provision of invoices that need to be send toHQ for payment,Finances:- Responsible for all the money handling at the hostel back office;- Responsible for cashier audit, prepare daily cash deposits and deposits at the bank.- Responsible for the management cashiers audits and for regestering everything on the daily expenses report;- Guarantee a balance of the hostel's funds in a daily basis, monitor and control the cash flow;Administrative:- Assist FO manager and GM by delivering all information needed for th development of business reports;- Assist with other projects;- Report accurate information to Central Offices;- Look for opportunities to improve the different areas of the hostel and the business;

Bilbao-Bilbo, Basque Country, Spain

- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency providing customer service related within the hospitality sector.- Provide expert answers to questions about products, pricing, and availability while identifying and addressing customer needs with a goal of complete satisfaction.- Perform daily task according to weekly task schedule assigned.-Training and supporting staff,-Handling Specific customers requests,- Reporting daily to the Front Desk Manager, General Manager, Operations Manager and Operations Director- Ensure accurate and fast service at the front desk while meeting the company standards.- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.- Europe's Famous Hostels Ambassador

Porto, Portugal

-Daily cash ups;-Stock management (direct and indirect purchasing)-Sales management,- Ensuring timely and accurate customer service,-Scheduling shifts and supervising front-office personnel,-Training and supporting staff,-Handling complaints and specific customers requests,

Porto Area, Portugal

- Opening & Closing shifts according to hostel procedures.- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency providing customer service related within the hospitality sector.- Provide expert answers to questions about products, pricing, and availability while identifying and addressing customer needs with a goal of complete satisfaction.- Perform daily task according to weekly task schedule assigned.- Reporting daily to the Front Desk Manager, General Manager and Head of Country.- Ensure accurate and fast service at the front desk while meeting the company standards.- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.- Humans of Cats Project contributor and developer.

Porto Area, Portugal

- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency providing customer service related within the hospitality sector.- Provide expert answers to questions about products, pricing, and availability while identifying and addressing customer needs with a goal of complete satisfaction.- Daily cash ups, front desk daily duties.- Stock management, direct product purchasing and indirect purchasing supervising.

Porto

- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency providing customer service related within the hospitality sector.- Provide expert answers to questions about products, pricing, and availability while identifying and addressing customer needs with a goal of complete satisfaction.- Daily cash ups, front desk daily duties, bar duties, as well as stock management and sales management.

Tivat, Montenegro

- Customer Service;- Daily Front desk duties;- Sports Coordination (facilities, activities and stock management)

Porto E Região, Portugal

Boavista Futebol Clube is a Portuguese sports club from the city of Porto. Founded on 1 August 1903, it is one of the oldest clubs in the country and plays in the Primeira Liga (national football first league).It grew to become an important sports club in Portugal, with sections dedicated to several sports including football, chess, gymnastics, bicycle racing, futsal, volleyball, rink hockey and boxing among others, the most notable being the football section with their trademark chequered white and black shirts. The club is the most eclectic in the North region of Portugal, and one of the most at national level, practicing a total of 20 sports.

Postgrade Programme On Tourism And Hospitality Management, Hospitality Administration/Management

Master'S Degree On Sport Management, Sport And Fitness Administration/Management, Dissertation On Quality Service, Happiness And Behavioral Intentions 19/20

Licentiate Degree, Sports Science

Activities and Societies: -AEFADEUP (student sport association)

Education record

Activities and Societies: Presidente do Conselho Fiscal da AE-ESAB