Francisco Jesús González Barrientos Email & Phone Number

San Ġiljan, Central Region, Malta

• Monitoring and quality assurance of Sports site performance in real-time.• Manage Sports content management system (CMS)• Key liaison with Spanish Customer Relationship Management for promotions and execution• Monitoring of Spanish Sports site performance in real-time• Responsible to monitor the “Spanish” sportsbook offer (in compliance with the Spanish rules)• Daily reconciliation reporting.• First line of site support when it comes to requests from the Group’s Sports teams.• Raising and reporting on emergency and time-critical Sports issues.• Key liaison point to third party service desk and support services.• Monitoring and reporting to Group Management on third-party SLA performance.• Real-time product quality assurance review and reporting to Group Management• Close working relationships and liaison with other Sports operational teams (Trading and Product).

Birkirkara, Malta

• Answering customers inquiries in relation to payments, withdrawals & technical support via email and inbound calls in a timely and professional manner (Spanish, Italian and English).• Working together with the payments/fraud department to solve problems regarding account verification (KYC).• Attention to detail and escalation of vulnerable/fraudulent users to relevant departments. Strict adherence to DGOJ / AAMS & Responsible Gaming procedures.• Providing prompt email information regarding payouts, game rules and promotions.• Sending and filing approved payouts for Spanish and Italian markets.• Training or meetings at our head office in Vienna. Following communication procedures, guidelines and policies of the company.

St. Julians, Malta

• Providing support to the customers by phone calls/chats and emails (Spanish, Italian and English).• Back-office controls of the web page products, including sports bets, casino, and poker.• Working closely with other departments to resolve any potential customer queries on first contact.

Graphic Design

Florencia, Italia

• Creative assistant and collaborator for the “Fabbrica Europa Festival 2010”• Creative assistant and collaborator for the “Festival au Desert - Firenze 2010”• Performing a variety of duties: working with artists, transporters, security, etc...• Gained a high knowledge of Italian culture and language.

Valletta, Malta

• 3D designer in the “Old Valletta Project”.• Outlined, described, and modeled old architectural planes in 3D.• Helping as a volunteer and as a social worker at different events.• Gained a high knowledge of Maltese culture and English language.

Granada, España

• Graphic designer.• Working in web design, corporate image, photographic retouch, poster creation, displays,stands, etc.• Taking decisions and developing projects and events.• Sales support: In charge of contact clients through phone, email, and interviews.• Administrative office functions.

Master Of Arts (M.A.), Design And Applied Arts

Master Of Arts (M.A.), Design And Applied Arts