Analyst, Customer Intelligence And Operations
Current• Analyzes business trends and data to provide insights and critical reporting on impairment and capital for mortgages.• Recommends process improvements and acts as liaison between IT and operational end-users to drive IT responses for business needs.• Enhances business reporting, manages metrics, and ensures data consistency.• Manages projects that automate reporting and analysis, monitors investor announcements, and implements reporting changes.• Performs annual report audits, manages automated dialer feeds, and ensures compliance with guidelines and timelines for audit requests.• Supports routine report generation and monitors report delivery for servicing related reports.