Francisco Dardon Email & Phone Number

Cambridge, Massachusetts, United States

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuringall brand standards are being applied at a 210 room urban premium brand hotel● Coordinate activities with other hotel departments in order to facilitate increased levels ofcommunication and guest satisfaction. Communicate both verbally and in writing to provide cleardirection to staff.● Monitor and maintain the front office systems and equipment to ensure their optimumperformance. Ensure compliance of front office, guest service, and standard operating proceduresand policies.● Interact positively with customers and take action to resolve problems to maintain a high level ofcustomer satisfaction and quality

Boston, Massachusetts, United States

Serve as face of the organization as well as account for any personal entering the building.Participate in a team environment to maintain all systems and collectively host various events.Manage the building closing process involving doing a sweep of every floor and ensure building is set accordingly for morning shift.Assist incoming guests with any questions or assistance they may seek/require.

Gloucester, Massachusetts, United States

Adjusted and accomplished the standard operation procedures of a high occupancy hotel propertyPerformed various positions from various departments within the hotel, including front desk, housekeeping, room inspector, laundry and house personMaintained a partial supervisory role over international college student work internsServed as a positive and flexible team member in order to satisfy guests while following company guidelines in a collective effort