Have you asked yourself many times if you sell what they ask for or do you really make your client go out the door of your Industrial Supply satisfied with the advice and sale you have offered him? More than 20 years of experience in consulting, sale and service for Industrial Supply in the range of locksmith and metalwork, have made me see that there is nothing more comforting and satisfactory than most of the calls you receive throughout of the day, they know that, on the other end of the phone, they will find the solution to the problem they have. The vast majority of times, routine, stress, emergencies, make us not attend well to our interlocutor, we serve what they ask me, and, the secret of FIDELIZING a client, is in good advice. The client must have the need to call you because they know that YOU ARE THE SOLUTION OF THEIR PROBLEM.