Input and maintenance of the data (on customer, vendor, and material) in cooperation with business stakeholdersSupport in the continuous improvement initiatives to keep the system cleanRespond to customer inquiries by researching the status of orders for repair, return, or field servicingProcess customer purchase orders and invoices for product purchases, goods, or services. Examine warranty claims and handle customer returns and exchangesEnsure that all orders processed meet our audit and business governance guidelineMaintenance of audit standards and record keeping for all orders, contracts, correspondence, and documentation in relation to businessResponsible for the total order cycle of customer POs of several territories in LATAM and other countries.Receive/screen incoming customer communications; communicate ‘non-technical’ information to customersInteract with other departments to ensure delivery schedule or help resolve account billing

Responsible for the reception, processing, coordination of appointments, and dispatches of customer orders, which are received via EDI as well as manually. Responsible for retail and department accounts (Liverpool, Wal-Mart, Coppel, Sears, Soriana, etc)Coordinate with 3pl and customers, to make shipments complying with all quality and compliance regulations logistics of each warehouse where are shipped.Responsibility extends to work collaboratively with EDI, Compliance, Logistics, Distribution, Credit, and Replenishment Coordinators on any issues affecting, shipping in full or on-time; as well as working proactively to have all the elements to avoid charge-backs and remain compliant to the retailer’s requirements.Review any possible change in the process of the client or the authority, report it, and help ensure that the required changes are made in a timely manner.

Expert in order entry/customer service with over 10 years of experience in transnational companies focusing on both sectors retail and corporate.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Correctly configure the orders in SAP/R3, so that the equipment production was correct.Enter orders for the technical area to order spare parts.Correctly configure the orders in SAP/R3, so that the team's production was correct.Enter orders for the technical area to order spare parts.Achievements:Improve response time to generate quotes from 24 hrs. to an average of 4 hrs. Increase the value of the orders on average by 19.44% in my first year. With my team improve, create and implement processes to reduce response times, order control and error reduction.

Supervising projects in job site for construction, renovation and / or maintenance of buildings and landscapes. Coordinates project efforts with other supervisors in the field such as the project manager to ensure that benchmark dates are being met.Orders and schedules the delivery of all necessary equipment to complete the project.

Responsible for supply chain processes, such inventory analysis, order fulfillment, import/export operations and shipping, for regional or global business unit.Produces reports using IT systems and analyzes data to develop trends for supply and demand activities; articulates findings to management.Analysis of backlog management.Gathers demand data for country, region and account demand planning.Reviews performance metrics on a regular basis, identifying opportunities for improvement.Achievements:I contributed to the reduction in 55% of the times of delivery as well as to the increment in the volume of orders when designing and to establish processes, objectives and metrics.I contributed to the reduction of storage and inventory costs in 6% when I implemented a process of notifications I increased the number of units embarked in a 25% when optimizing the administration of the orders.

Administering orders in time and form.Administering & analysis of inventory, equipments of demonstration,capital and seed.Control of processes of return to factory.Achievements:I contributed in generating U.S. $10 million, when administering orders of complex and special projects in time and it forms, of corporative clients and government.I improved and I Established internal processes reducing the costs in 5%I developed and I implemented a return process, that I diminish in 16% the obsolete product.I designed a new model of administration of demonstration equipment, eliminating the financial risk the 100%.I was recognized as the best specialist of operations in the year 2002.

Take of physical inventories.Product entry/exit of warehouse.Controlling and to reconcile systems of financial and physical inventory.Planning the logistics of delivery and movement of team to the client.Achievements:I implemented and I improved processes and controls of warehouse to diminish in a 80%, the differences of physical inventory versus the countable systems. I contributed in decrease the costs of logistics in 8%, proposing a new model of shipments.I improved in a 30% the inventories control when developing a new model of control.