• Managing relationship with key stakeholders.• Negotiating terms and closing deals.• Supervising and overseeing all matters on the commercial side.• Developing and managing accounts.• Developing the business in new markets.• Responsible for the coordination and the implementation of new standards and management systems, optimizing processes.

• Responsible for the implementation, maintenance and certification of ISO 9001 (Quality Management System), ISO 20000 (IT Service Management) and ISO 15504 (Software Solution Development), improving processes and ensuring efficiency.• Responsible for designing and monitoring KPIs, Balance Scorecards, and work instructions, reporting to the CEO. • Planning Quality Assurance, Suppliers and Customer relationship, with a reduction of 30% in customer complaints.• Cost analysis and maintaining the budget of the Department, reducing 25% of non-quality costs.

• Developing detailed design and deployment reports for the Quality department and ad hoc studies for the headquarters.• Reviewing customer requirements and ensuring that they are met.• Representing the Company at fairs and events.• Training employees on quality measures and company policies.