Francisco Ford Email & Phone Number

• Endorses changes on insured policies
• Advises customers on coverage and billing options
• Files policy holder documents into corresponding systems
• Investigates policies for abnormalities and potential fraud
• Facilitates Claims Processing

• Engineers educational and recreational curriculums and schedules for students with special needs
• Mentors and trains new hires
• Utilizes and manages Zoom accounts to facilitate the learning experience
• Documents changes in student behavior
• Works with mental heatlh professionals to implement behavioral plans for students

• Navigated customers through their journey from inquisition to purchase
• Acted as an informational conduit for customer, co-workers and management
• Mentored and trained new hires
• Provided basic trouble shooting for OS/iOS software and applications.
• Facilitated interaction between customers and support desk staff in call center.
• Assisted customers in determining credit eligibility for device purchases, and activation services

Greater New York City Area

-Developed a camaraderie with clients to exceed sales goals-Provided consumers with information on new products and promotions-Represented department at various company product demonstrations-Implemented new strategies with co-workers to improve efficiency

Greater New York City Area

-Held conference calls with potential customers-Implemented training for new hires-Organized Payroll and Schedules.-Utilized excel to identify consumer trends and calculate profit margin