Francisco Ford Email & Phone Number

• Endorses changes on insured policies• Advises customers on coverage and billing options• Files policy holder documents into corresponding systems• Investigates policies for abnormalities and potential fraud• Facilitates Claims Processing

• Engineers educational and recreational curriculums and schedules for students with special needs • Mentors and trains new hires• Utilizes and manages Zoom accounts to facilitate the learning experience• Documents changes in student behavior• Works with mental heatlh professionals to implement behavioral plans for students

• Navigated customers through their journey from inquisition to purchase • Acted as an informational conduit for customer, co-workers and management• Mentored and trained new hires• Provided basic trouble shooting for OS/iOS software and applications.• Facilitated interaction between customers and support desk staff in call center.• Assisted customers in determining credit eligibility for device purchases, and activation services

Greater New York City Area

-Developed a camaraderie with clients to exceed sales goals-Provided consumers with information on new products and promotions-Represented department at various company product demonstrations-Implemented new strategies with co-workers to improve efficiency

Greater New York City Area

-Held conference calls with potential customers-Implemented training for new hires-Organized Payroll and Schedules.-Utilized excel to identify consumer trends and calculate profit margin