Participated in the creation of the Continuous Improvement and Quality Control Office. Gathering data and methodologies from processes of the institution and preparing tools for their measurement and, if needed, redesign.

Programs and Courses:MBA: Uncertainty and Decision MakingMasters: Integrated Marketing Communications, Cross Cultural Issues for Marketing, Research Methods for Business, Project Management, Business Model InnovationUndergraduate: Statistics, MarketingModules: Microsoft Excel (for Microsoft Office Specialist and Expert certifications)

Provided data and analyses for internal use and external reporting, developed and implemented solutions to improve efficiency of database usage, developed tools to analyse data and support academic decisions.

Developed and revised the business plan, developed brand and product range for international markets.Responsible for purchasing and supplier relationships, developing customer accounts, administrative processes.Successfully entered 7 markets (China, Dubai, Timor, Sweden, Netherlands, Cape Verde and Tanzania).