Dynamic Senior IT Project Manager with high integrity and exceptional work ethic. Results-driven and customer service-focused professional with a passion to drive process, consistency, and communication to meet customer retention and satisfaction goals. Proven track record in the effective planning, management, and implementation of projects, both domestically and internationally, through skilled use of influence, negotiation, and problem resolution.Specialties: Cyber Security and Risk Management (CSRM); Managed Security Service Provider (MSSP); Software as a Service (SaaS); Hosted Voice-over-IP (VoIP); On Premise VoIP; Contact Center Client Implementations, Technology Infrastructure, Site Build Outs, and Data Center Consolidations; Systems Integration; Enterprise Application Integration; Application Development (SDLC); B2B and B2C E-Commerce; Business Process Improvement (BPI).Skilled in software tools and techniques: PMO, PMI/PMBOK, Waterfall, Hybrid, CPM, IPM, MS Project, Smartsheet, Office 365, Visio, SharePoint, Basecamp, Amazon Web Services (AWS), Citrix, Azure, SalesForce, ServiceNow (SNOW), ComITTS, ChangeGear, SysAid, GoAnywhere MFT, Dropbox, Box, Zoom, and Cisco WebEx.