The previous company sold the the whole business and assets to private investors who were already working as Renault Trucks dealers in another región and they decided to reduce costs by sharing the position of Managing Director with the new owner.During this time the company manteined main KPI´s although financial expenses grew resulting in paying back the loan to the bank.

Subsidiary retail company of Volvo Group Spain, based in Zaragoza, business scope included another three areas around: Zaragoza (headquarter), Soria, Navarra y La Rioja.Turnover in 2017: 16,7 millions euros, staff of 30 people.Reporting to CEO and collaborating with Board of Directors, the mission was to ensure the company´s performance in terms of profitability, customer satisfaction and according to AB Volvo Group policy.Main responsibilities- Set up Business Plan to reach quantitative and qualitative goals in sales of new trucks, workshop labour, parts and soft offer services.- Responsible of P/L account. Collaborate to run annual budget.- Manage, organize and develop the team using resources efficiently through leadership, motivating and supporting an excellent performance, looking for boosting financial contribution in all departments.Main achievements:-Turnover was doubled in 3 years-Strong growth in share market from 7,5% to 18% in heavy range-Improvement of employee commitment and satisfaction, increased 18%How it was achieved?New Business Plan, new team organization to become efficient, 50% staff increase, focuse in main active business accounts, follow KPIs and fluent communication.

Market Importer Company of Renault Trucks products in Spain to distribute them through dealer network (Trucks, parts and services)The mission was to reach sales goals in our Area supporting the dealers according to commercial policy. Follow quantitative and qualitative standards of network recommended by the brand to develop a high level of image and service to customers.Business Area: Levante, Murcia, Catalonia, Aragón and Balearic islands.Main responsibilities- Develop Business Plan, follow dealer network´s criteria, qualitative and quantitative ones. Organization and Commercial methods. Brand image.- Coach sales team, sales and marketing information, promotions, campaigns,training, market research.- Big fleets negotiations searching best balance volume/profitability.- Get best Sales Customer Experience looking for global satisfaction through Surveys channels.Main achievements:-Integrate commercial tools into the dealer network: Customer Relationship Manager, Partner Distribution product software.-Keeping Renault as a leading company in the Top 3 podium (share market level).-Launching Euro 6 trucks range commercial plan, turnover increased around 8%-10% in heavy range and 15%-20% in Intermediate Range.

In addition to sales tasks, the mission is to get transport mobility making quality repairs and delivering spare parts when it needs. The objective is to improve customer satisfaction in aftersales areas.Business area: Andalucía, Castilla la Mancha y Extremadura de 1997 al 2001Business area: Asturias,Cantabria,País Vasco y Castilla León de 1991 a 1997Main aftersales responsabilities- Promote spare parts sales, Service campaigns,visits to customers like transport companies or independent workshops, business development of parts with strong comsumption and many competitors in the market, stock control, availability of basic references, advice, storage parts. - Technical information and follow diagnosis protocols- Reach high standard quality of Sevice 24 h.- Responsible for warranties approval- Set up improvement processes in Customer satisfaction using surveysMain achievements:-Service index of spare parts increased 5 points in terms of delivering.-Launching “Service 24h” indicators like assistance in less than 1h or repairs of breakdowns in less than 6 h.-Use Customer Global Satisfaction Survey as a tool to plan and develop workshop procedures.