Francisco C. Email & Phone Number

San Francisco, California, US

• Handshake’s mission is to democratize access to opportunity. Handshake is the career platform for Gen Z, where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use.
• Manage a BoB between 70-90 higher education customers, guiding them from implementation through contract renewal process, maintaining a 99% retention rate.
• Build and strengthen customer relationships through innovative scaled programmatic opportunities via educational workshops to increase product adoption. Average CSAT score of 9.8/10.
• Collaborate with marketing, support, product, and engineering teams to ensure that critical product changes are elevated and shipped out for customers.
• Cross-functionally support Handshake’s Content and Community product squad to serve as a resource and voice for customers and support product squad initiatives.
• Conduct quarterly executive business reviews to maintain high levels of customer engagement and drive feature adoption aligned with customer objectives while setting clear expectations on product roadmap.

Los Angeles, CA, US

• Provide tailored career guidance to over 30-40 seniors and alumni who identify as low-income and first-generation (Los Angeles, CA & Boston, MA) entering corporate industries and/or graduate school.
• Analyze scholar data and needs to create tailored programs and personalized outreach while building relationships for sustained mentorship and career support.
• Successfully reached an organizational goal of 70% of Class of 2021 graduates hired full-time or attending graduate school.
• Implement monthly communication plans with scholars to promote employment opportunities, events, and resources.

Princeton, NJ, US

• Advise an average of 20-23 undergraduate students per week, including alumni, on career development and exploration, resume and cover letter development, enhancing LinkedIn profiles, and mock interviewing.
• Plan, organize, and manage 2-3 monthly career development programs and/or cohort groups on networking, LinkedIn, and career exploration.
• Oversee office-wide programs and event logistics process, while carefully reviewing accuracy of programming goals and learning outcomes.

New York, NY, US

• Coached an average of 20 students per week, including alumni, on career development and exploration, interviewing skills, and job search strategies.
• Selected, onboarded, and supervised 13-18 undergraduate Wasserman Career Ambassadors to foster peer-to-peer learning and improve student engagement throughout the campus community.
• Planned, organized, and executed early career education initiatives for an undergraduate population of 25,000+
• Led the planning and implementation of VMock’s instant resume platform while collaborating with VMock’s client success team to optimize a seamless transition.
• Served on the implementation task force for NYU’s Handshake career management system.
• Developed and maintained partnerships with NYU’s Athletic Department Academic Affairs Office and the Office of Student Life (Transfer and Commuter Students) by providing targeted career development advising and support.

New York, NY, US

• Managed community development initiatives and hall operations for a co-ed residence hall that houses 405 students.
• Selected, onboarded, supervised, and evaluated 13 Resident Assistants as well as 9 executive board hall council members.
• Oversaw the management, disbursement, and reconciliation of a budget of approximately $8,500 annually.
• Served on RLHS’s Professional Staff Training & Development department committee.

Master Of Education (M.Ed.), Student Affairs And College Counseling

Bachelor Of Arts - Ba, Communication (Public Relations)