Francisco J. Hernandez Navarro - Team Leader Email & Phone Number

Las Palmas, Canary Islands, Spain

Leading and teaching a team to run the daily operations of a Medical Facility. Commercial meeting with main Clients to gain new lines of business.Provide final criteria with interview process, being the main trainer, while using the other people on the team to help with this process. Create an autonomous team, where each team member can provide all services of the business independently. Create and manage the On Duty program, while keeping the team motivated. Main Goals:- Client Satisfaction at 96% during two years. Not because the team does not make mistakes (they happen), but because we find solutions to them in a quick, original and efficient manner- Establish a new line of business successfully- Deliver the same services in a new way to satisfy client and retain them- Keep team morale high and retain talent, especially thanks to flexibility and empathy.

Las Palmas De Gran Canaria Area, Spain

- Managing different projects with teams of up to 75 people- Responsible for the Cruise operations regarding the Security, Luggage handling and cabin cleaning- In charge of Catering services for Oil Rigs internationally- Day to day operations management- 98% Client Satisfaction on Cruise Operations during two seasons

Edinburgh, United Kingdom

After an initial experience as a Team Leader, I moved into a more complex position within our Client Procter &Gamble. The role requires managing P&G database with a team of specialist Knowledge Writers. The team started as an experiment from our Client to deliver new tasks and provide new services: Effectively managed to ensure the highest team performance, ensuring the KW team continuity Recruitment of new team members. Creation of an effective team via work environment Providing training for the team on site and online. Awarded with diverse recognitions and now training directly Procter & Gamble employees Over 95% in Quality Performance for the team. Exceeding Client expectations on more than a 10% month after month Best agent feedback from my performance as Line Manager The job is a daily challenge where my teaching, Project Manager and motivation skills are at good use at all times.

Edinburgh, United Kingdom

First starting as an enthusiastic Technical Consultant I progressed to a Team Leader position in just 3 months within this amazing communication centre.What happened?Suddenly I became the leader for a team counting 17 people, with eleven Agents, three Product Specialists and three Level 2 / Trainers. Our client is Procter & Gamble.As a Team Leader my role is all about supervising the day to day operations of the team, making certain everyone is doing their best, distributing the workload and ensuring motivation and high performance levels.When I first arrived to the account the attrition levels were really high (up to 60%), team motivation was under minimums and the Service Level and KPIs targets had not been met for several months in a row.My personal approach was to manage the almost entirely newly hired team with a much more flexible attitude, transparency on the decisions, confidence and trust in my people as a high commitment to the company procedures, allowing the agents to develop a feeling of ownership on the results. All of these resulted on:- Reduction to 0% on attrition levels. Where none of the employees has left during my direction or is thinking of leaving (controllable reasons). After hiring the best possible candidates.- Increase of up to 25% in team productivity and up to 35% in some individual cases.- Raised Service Levels more than 30% and maintaining this level 10% higher than the requested targets for many months.- Created a realistic Plan to achieve all our targets on time, involving key stakeholders.- Increase Team motivation, commitment to the company and improvement of team environment. Which resulted in an outstanding customer satisfaction with results over 90% for many months in a row.Lesson learned?- Everybody can improve with the right motivation and understanding.- Hard work is always rewarded in one way or another, I not only gained the trust of the senior management but the respect from my people.

Edinburgh, United Kingdom

Nutritional Charitable Project to ease people the process of healthy eating. Providing personalise nutritional information, saving grams of time and money on the shopping with daily recipes.Would you like to become the healthiest Master Chef in town?

Edinburgh, Reino Unido

Arising software business seeking to connect people from different locations in a simple and friendly manner. The first main project aims to develop a powerful and easy to use travel search engine, specifically designed to work on the company application once launched.This small start up was created to develop software that will help people to connect in a more affordable, powerful and simple way.One of my responsibilities was to help design a viable business plan where we could add value to the consumer. This is the first step for a new company, how can you help your customers the most.Networking, Networking, Networking. It sounds easy but it is not, as you must be yourself but prove people you have something to offer them.As well, there was a part where I had to act as a Public Relations to increase the awareness on the business travel sector of the company.Learning lessons and achievementsHow to do Networking with people that play at a different level. Nobody would say no to a coffee if you really have something that may interest them.I managed to touch base and create conversations with one of the top companies in Edinburgh Travel scene.“Whether you believe you can, or you think you can't—either way you're right.”― Henry Ford

Edinburgh, Reino Unido

Eyedak is an amazing technological company that intends to create the first affordable Virtual Reality device for Smartphones, bringing simple powerful solutions to the market.The experience in Eyedak was something out of this world. When I entered the team it was not more than an idea and a very very very simple prototype. I had the pleasure to work with an incredible group of people that showed me so much that I could never be grateful enough about the experience.We created a company from scratch. My law master guided me through paperwork and administrative procedures to register the company, start patenting the idea and protect it. As you can imagine, many legal documents had to be created so I had to sit down and learn “how to” in no time.Once we created a viable business plan and developed the idea, we went to the market to test the idea through a crowd-funding platform. After two infernal months working 80 hours a week to do the biggest media campaign we could with very little money, we were proudly successful.At this stage, the design team and the engineers started to create the new design, while I focused 100% of my time to find a manufacturer big enough to manage large volumes of units in the shortest doable timescales. What was my surprise after some networking when I got contacted by the second biggest manufacturer in the world to have lunch. I do not have words to describe how much the business development guy helped us move the project forward.Once we had the backup of the manufacturer it became much easier to find a distributor for Europe and more importantly, an investor willing to invest a seven figures sum into our project.What could I possible have learnt from this experience?- Everything I know about business.- It was not the idea but the team perseverance that brought us so far.- Planning ahead and having a clear vision leads to business success.- And so much more that I would need to sit down with you to explain.

Edinburgh, Reino Unido

Packngo was my first business, an online travel agency. Focused on making travellers holidays more social, smooth and easy, via a full all-included pack and offering tailor-made advice on what to see, where to go and what to do.After many years working in everything you could possibly imagine, I left everything to create a startup on my own. It was a very difficult decision to make as it represented a risk to base everything on my own work and knowledge. After a few weeks working to improve the idea and develop it, I got lucky enough to be selected in a Government program promoting small business.From the basics of this idea, the business plan, the website, the marketing, the networking… I had to learn and create everything myself. It was an experience I recommend to everyone as you learn innumerable things on the go. You must stop thinking and start doing it. There were very hard moments, but it was worth every single effort and mistake.The company was starting to take off very slowly when I was offered to enter the Eyedak team, so a bigger project, a full team and success were awaiting, I had to give it a try. It was not any more being involved in something on my own but join other people to grow with. I was already on the path which led me where I am today, still eager to do my best, to learn more and to improve any situation. If we tend to perfection, trying to reach it is the most satisfying challenge to take professionally.

Master'S Degree, Law

The 5 years degree in law teach you the fundamentals of the multiple law ranges. The last university year help you understand more deeply.

Complementary Year Of A Master'S Degree On Law, Italian Law

Business Administration And Management, General