Mark Caleb Francisco Email & Phone Number

London, England, United Kingdom

Philippines

Philippines

NCR - National Capital Region, Philippines

• SuiteFoundation-certified
• SuiteCloud Subject-Matter Expert
• Responsible for developing and supporting integration of third-party applications with the NetSuite platform
• Engages with customers and partners to deliver quality work products to commitments and consultative tasks
• Evaluates business and functional requirements and translates these into effective parameters for the project
• Conceptualizes prototypes and delivers tailor-fit solutions that work together with customers’ current business processes and practices

NCR - National Capital Region, Philippines

• Provides advanced technical application support to various high-visibility and high-profile customers and partners as well as Professional Services colleagues.
• Responds to customer and executive escalations to resolve and isolate issues involving the NetSuite platform like unexpected errors, incorrect behaviors, and performance problems.
• Proactively explores alternate solutions for customers to unblock them from a business-down issue and continue to delve deeper and establish a permanent resolution.
• Actively works with the DEV and QA department as needed to resolve/troubleshoot and issue and to keep prioritized defects moving.
• Initiate troubleshooting training that can be shared with Support Operations and contribute to accumulating specialists' knowledge in the SuiteCloud product area.

NCR - National Capital Region, Philippines

• Part of a specialized team that handles SuiteSolutions-related bundles intending to deliver fast, reliable responses to customers and partners. Includes bundles like Oracle NetSuite WMS, Advanced Manufacturing, Dunning.
• Engages with customers and partners through calls and emails to resolve SuiteCloud-specific concerns.
• Pioneers incorporation of NetSuite WMS Advanced and WMS Lite (now Oracle NetSuite WMS) to the Customer Support department and ease up the transition on the technical side.
• Serves as point-of-contact for WMS technical concerns and collaborates with ERP Supply Chain Management Vertical Leads to identify the issues faced by customers.
• Spearheads training for colleagues on Oracle NetSuite WMS integration and follows through with the participants post-training.
• Creates knowledgebase articles about both common and complex SuiteCloud concerns which aim to resolve them quickly and minimize turnaround time.

NCR - National Capital Region, Philippines

• Develops projects built on a customized version of CodeIgniter framework and designed with Bootstrap 3 - these include accounting, HR, reports dashboard, and POS systems.
• Attends on-site meetings with clients and handles on-demand support and training for users.
• Introduces new functionalities and maintains codebase for the general library being used across different projects.

• Designs, creates, and maintains company applications using Visual Basic 6 with Sybase ASE as database storage.
• Trains and assists end-users in using new applications and functionalities as well as the introduction of new features.
• Generates and delivers requested data reports involving the general ledger and expense of the company for auditing purposes.