Francisco Pedroso Email & Phone Number

Lisboa, Portugal

- Conducted operational acceptance of new devices, platforms, and features, ensuring seamless integration into existing infrastructure.- Administered and managed servers and platforms that remotely manage client equipment, such as Home Gateways, IP phones, and STBs.- Implemented production releases delivered by the engineering teams, contributing to continuous improvement of our services.- Provided Level 3 technical support, effectively resolving customer issues and maintaining high customer satisfaction.- Configured automatic upgrades and setting changes on Home Gateways and STBs, enhancing user experience and system performance.- Applied Python and Bash scripting skills to automate daily tasks and enhance monitoring systems across various platforms, including a significant focus on Google Cloud Platform (GCP). Used Google APIs and gcloud SSH capabilities for GCP, ensuring optimal performance and uptime, thereby increasing the efficiency and reliability of operations.- Collaborated with the development team to transition a new platform built on Google Cloud Platform (GCP) using Virtual Machines (VMs).- Leveraged Terraform for infrastructure management on GCP, adapting the project to meet the specific needs of the operations team.- Worked with version control and code collaboration tools, specifically GitHub and GitLab, for managing code, tracking issues, and collaborating with the team.- Utilized databases such as MySQL, MariaDB, MongoDB and OracleDB in various projects.

Lisboa, Portugal

Performed functional tests to ensure that CPEs and Wi-Fi extenders worked as expected based on client requirements (Vodafone Group, Deutsche Telekom and NOS).Main activities included:- Troubleshooting to identify the root cause of issues and then documenting and reporting them.- Conducting functional tests related to network protocols such as DHCP/DHCPv6, ICMPv6, ARP, SIP, IGMP (Multicast), DNS, PPP, NAT, 802.1q, QoS, TCP, UDP, and FTP.- Testing and configuring remote management protocols such as CWMP/TR-069 and different platforms like OpenACS and HDM to manage CPEs.- Identifying interoperability problems with different vendors and operating systems.- Working with technologies like Fiber, Ethernet, and xDSL.- Managing CPEs through GUI, SSH, SNMP, Telnet, and Serial.- Managing and configuring Ubuntu and Debian operating systems used on testing machines.Also worked simutaneously on two different projects.Wi-Fi Testing Project:Conducted comprehensive CPE's Wi-Fi testing on a remote house:- Testing Wi-Fi protocols, such as 802.11 a/b/g, 802.11n (Wi-Fi 4), 802.11ac (Wi-Fi 5), 802.11ax (Wi-Fi 6 and 6E), 802.11v, 802.11r, 802.11k , beamforming, MU-MIMO, WMM.- Conducted Roaming and Bandsteering tests- Automatic Channel Selection testing within a controlled noise environment- Configured automatic performance tests for speed and stabilityCPE Testing inside Vodafone Portugal's infrastructure:- Tested CPEs within Vodafone Portugal’s pre-production infrastructure.- Collaborated with the team to ensure optimal CPE functionality and performance.- Opening issues directly to vendors such as Sagemcom and Huawei.- OLT testing.