I have maintained a positive and balanced environment for my teamI have implemented coaching techniques to encourage personal development as professionalsI have helped developing and promoting a high percentage of my agentsI have delivered huddles to the whole projectMy team has been one of the most consistent and top performing teams on the most challenging project of our companyI've been a pioneer on new strategies to achieve resultsI have kept my team motivated through tougher timesI have done various reports and analitics about the metrics and KPIsI have done shadowing sessions directly with the client of our companyI have had online meetings on different online platformsI have used CRM systems to perform investigation and data based decisions

I have been able to be the top agent in my team since my second month until I was promoted to supervisorI have been able to adapt to clients from different cultures and nationalitiesI have done investigation work, between hundreds of different issues to find solutions and solve problemsI have given support through phone, chat and email