Senior Software Engineer
CurrentCrafting AI-based applications to automate and optimize service and delivery of care, building: - AI bots capable of keeping a service/support conversation, recognizing intent, and solving issues without human intervention.- AI bots that perform outbound calls to gather data and complete processes in real time.- Proactive multi-channel communication automation that reminds, acknowledges, and completes processes based on state or events.- Data gathering, clustering, and labeling to generate and display metrics that provide insights that constantly optimize and improve operations.