Francisco M. Email & Phone Number

Born and raised in Mexico, I have lived in Europe for the past 22 years; mainly in the UK and in Spain. I have over 25 years of experience as an international business and customer experience designer. I have led the design and implementation of large scale operational transformations enabled by digital platforms.Examples of organizations I have work with include: VOITH, NCR, Digicel, SSE Networks, UK Power Networks, Royal & Sun Alliance, ABB‐Alstom, and Cemex among many others. I have worked in countries such as China, the Caribbean, the UK, Ireland, Spain, Germany, USA, Mexico, Chile and Brazil.I help the leaders of these organizations to succed in their digital transformations and execution of their strategic plans by re‐aligning their networks of conversations, processes, practices and commitments. Is this unique lense of humnan activity that I bring, what enables digital tranformations to deliver powerful results. What I call “Realigning the Organisation’s Nervous System”.Key skills include:- Operating Model Design (BlueBook, PlayBook, Operations Manual)- Mobilisation of Design Thinking- Customer Experience Design and Innovation- Commitment-based management design and mobilisation- Process design- Relationship/stakeholder management- Programme management- Operational efficiency- Change management programme design- Financial analysis & KPI's- Data Science and Machine Learning