Francisco Zamudio Email & Phone Number

Burbank, Ca, Us

As a (contractor) Application Support Analyst, I am part of the International Labor Standards (ILS) Program team. Being a first-responder, via Service Now, I help support activities involving the company’s Facilities Authorization Notification System (FANS) while ensuring that corporate policies are abided by and in a world-wide basis. Some of these activities require me to:• Monitor the group queue, triage the severity of tickets, assign them accordingly and escalate as needed.• Act as a liaison between the vendor and the stakeholders to perform needed maintenance and fixes on data.• Maintain the system’s data integrity by performing such activities as: Merging duplicate Facility records, close old Facilities once they’ve relocated, remove MIR status from Audits, merge duplicated Company records, end-user on-boarding and off-boarding, update business user profiles as needed, update the status of Product Authorization records as needed, reinstate Facility records when needed, assist external audit firms with audit issues, etc.• Perform annual data scrubbing against the company’s global directory of ILS facilities by standardizing and cleaning up their names and addresses.• Assist in activities related to transitioning the users from FANS into Compass in ‘2022: Setting up user accounts, testing screen functionalities prior to production environment go-live, develop and implement test scripts, validate the data migrated from FANS into Compass, triage help requests submitted by the users and issuing incident tickets in Service Now, consulting and advising the users when they don’t use the Compass screens correctly, reporting issues/defects to the developers/support personnel when encountered, perform end-user training on the new system functions as needed, etc.

Burbank, Ca, Us

As a (contractor) Application Support Analyst, I am part of the International Labor Standards (ILS) Program team. Being a first-responder, via Service Now, I help support activities involving the company’s Facilities Authorization Notification System (FANS) while ensuring that corporate policies are abided by and in a global basis. Some of these activities require me to:• Monitor the group queue, triage the severity of tickets, assign them accordingly and escalate as needed.• Act as a liaison between the vendor and the stakeholders to perform needed maintenance and fixes on data. This includes testing in various environments, scheduling and coordinating testing efforts with the user community.• Maintain the system’s data integrity by performing such activities as: Merging duplicate Facility records, close old Facilities once they’ve relocated, remove MIR status from Audits, merge duplicated Company records, end-user on-boarding and off-boarding, update business user profiles as needed, update the status of Product Authorization records as needed, reinstate Facility records when needed, assist external audit firms with audit issues, etc.

Us

As a (contractor) Systems Analyst, I am part of the client solutions team that services the Studio Facilities' portfolio of 75+ applications--AWS-based and encompassing SaaS applications as well. This role is a hybrid System Support/Business Analyst role. The main responsibility is to analyze the tickets coming in through Service Now in an effort to identify solutions to support the business.• This position has at times called for inventorying and trouble-shooting of laptops—throughout the lot—used for time entry (Online Time and Attendance) purposes.• Assist in conducting inventory and inspection of FD130s—sometimes this includes working with the vendor to do BIOS updates--and Ingenico devices so as to ensure full compliance with the Payment Card Industry Data Security Standard (PCI DSS).• Develop procedural documentation instructing end-users on how to use the company-associated BOX accounts to upload confidential information.• Participate in hyper care activities supporting Symmetry rollouts throughout the WB lot. At times, this has called for my generating and activating multitudes of registration keys (via AWS) so as to facilitate licenses to the end-users. At other times, onsite support has called for visiting with the end-users experiencing technical difficulties, diagnosing the root cause and bringing in technical resources to resolve the issue.

New York, New York, Us

Supported and maintained the company's Order Management System and its associated order-to-cash processes, bringing in hundreds of millions of dollars a year for physical product sales. Worked in Agile / Scrum teams and in concert with both internal and external clients to deliver fixes and enhancements. Also served as point-of-contact to address SOX-related inquiries/activities.• Perform analytical duties within the Physical Operations IT team and encompassing applications such as coop and financial processes that integrate with SAP (revenue processing and inventory valuation).• Support and maintain the System ESS Order Management System as well as its Order-To-Cash derivatives.• Point of contact to the company’s internal user community as first responder to production issues.• Perform queries, list-pulls, produce ad hoc reports as needed and also involved in SOX audit testing.• Implement unit, functional, regression, integration and end-to-end testing of fixes and enhancements.• Conduct month-end activities supporting the company’s financial close.• Develop training and procedural documentation for internal consumption by IT as well as business users.• Agile methodologies: Working in Scrum teams to analyze, design, develop and implement software fixes, enhancements and new functionalities in two-week sprint cycles.• Interact with and support plethora of departments throughout the company, such as: Change Management, Pricing Controls, Inventory Controls, Accounting, Royalties, Accounts Payable, Accounts Receivable, Auditors (internal/external), music labels, vendors, etc.• Manage and work in concert with outsourced/offshore resources.

Us

Managed the importation of customer registration data into the Direct-To-Consumer System's data repository via ETL processes, APIs and coordinating with personnel from various subsidiaries under the Vivendi umbrella--this netted out tens of millions of usable customer emails that could be used to conduct product development surveys, upsells, etc.• Perform analysis/design/implementation/maintenance of DTC system’s in-house db reporting systems.• Assist DBA in administration of customer repository and customer email tool.• Perform QA on product registration mechanisms in concert with QA and product-certification teams.• Manage the set up, implementation and maintenance of all customer registration data capturing mechanisms—this process made millions of marketable customers available for email campaigns.• Perform daily data hygiene against incoming customer registration data prior to merging it into repository.• Work with the user community at meeting tight deadlines for consumer list pulls/counts and emailings.• Set up email content and support the customer email tools used to perform surveys and email campaigns as well as managing the lists of email addresses involved.• Support APIs used in the subscription management environment, into which the individual customer stored email contact preferences, to improve compliance with federal and state anti-Spam laws.• Trained new department personnel, reducing newcomers’ upstart time.