Supporting global marketing and content teams by managing project workflows, purchase order processes, budgeting, and forecasting. Leveraging Monday.com as a project management tool, driving adoption, and optimizing processes to ensure seamless alignment between finance and business objectives worldwide.

Transitioning internally to support the growth of the KYC department, I assumed the role of KYC Investigations Manager. In this role, I oversee a dynamic team of 15-17 associates tasked with conducting thorough investigations and due diligence checks, ensuring adherence to KYC regulations.Achievements:•Cross-Functional Transition Management: Coordinated the seamless transition of 15-17 investigators from one department to another, facilitating the necessary support and addressing… Show more Transitioning internally to support the growth of the KYC department, I assumed the role of KYC Investigations Manager. In this role, I oversee a dynamic team of 15-17 associates tasked with conducting thorough investigations and due diligence checks, ensuring adherence to KYC regulations.Achievements:•Cross-Functional Transition Management: Coordinated the seamless transition of 15-17 investigators from one department to another, facilitating the necessary support and addressing potential issues proactively. Ensured a smooth integration process, minimizing disruptions and enabling the investigators to effectively contribute to their new roles and responsibilities.•All Hands Meeting: Successfully planned, coordinated, and executed the Quarterly All Hands for the Registration & Compliance department, fostering cross-team collaboration, alignment, and employee engagement. Achieved an impressive Net Promoter Score (NPS) of 4.4 out of 5• Data Visualization and Performance Tracking: Collaborated with the analytics team to streamline and enhance the Quicksight Dashboard used for measuring employee performance. Simplified the dashboard's visualization, making it more intuitive and visually appealing, resulting in an average time saving of 2 hours per week for each manager. Show less

As Seller Onboarding Manager, I managed a team of 15-17 associates responsible for onboarding new sellers, conducting identity verification and due diligence checks. This critical role ensures Amazon remains the safest and most trusted marketplace for both sellers and customers. My achievements in this position include:•Talent Development: Identified and nurtured the potential of two high-performing team members, leading to their promotion to Risk Manager & QA specialist.•Quality… Show more As Seller Onboarding Manager, I managed a team of 15-17 associates responsible for onboarding new sellers, conducting identity verification and due diligence checks. This critical role ensures Amazon remains the safest and most trusted marketplace for both sellers and customers. My achievements in this position include:•Talent Development: Identified and nurtured the potential of two high-performing team members, leading to their promotion to Risk Manager & QA specialist.•Quality Initiatives: Successfully launched a Quality Newsletter at the EMEA level, driving a 50% reduction in defects and promoting continuous improvement.•Process Optimization: Implemented Asana for Quality Initiatives, enabling better tracking, task completion, and change management processes.•Change Management: Established a mechanism to ensure 100% completion of training after each SOP update, fostering a culture of continuous learning and adherence to best practices. Show less

As Investigations Manager for IP Infringements, I lead a team responsible for investigating reported intellectual property infringements on Amazon's marketplace. Notable Achievements:•Mentorship for New Managers: Successfully mentored a group of 3 interim managers, facilitating their transition to Manager positions. I created comprehensive learning plans, conducted learning and development sessions, and provided continuous guidance and support.•Launch of New L&D Program: Played… Show more As Investigations Manager for IP Infringements, I lead a team responsible for investigating reported intellectual property infringements on Amazon's marketplace. Notable Achievements:•Mentorship for New Managers: Successfully mentored a group of 3 interim managers, facilitating their transition to Manager positions. I created comprehensive learning plans, conducted learning and development sessions, and provided continuous guidance and support.•Launch of New L&D Program: Played a pivotal role in launching a new Learning and Development program, contributing to the program roadmap, crafting content, and facilitating select sessions. The program achieved an impressive Net Promoter Score (NPS) of 4.75 out of 5.•Fostered People Development: Actively nurtured the career progression of team members, resulting in the promotion of 7 direct reports to various roles, including Project Manager, Manager, Quality Auditor, and Senior Investigator.•Strategic Hiring: Participated in internal and external hiring processes, conducting interviews and leading to attracting talent for crucial positions such as Interim Investigations Manager and Senior Investigator roles.•Career Week Fair: Played a pivotal role in planning and executing a highly successful Career Week fair at the EMEA level. Aligned priorities and coordinated with multiple stakeholders, including Workforce, Senior Leadership, Training, and department leads, to showcase diverse growth opportunities and roles within the RCO umbrella. The event achieved an outstanding Net Promoter Score of 4.5 out of 5, reflecting its exceptional value and impact on employee career development. Show less

Leading a team of 15-20 agents in an international content moderation project (Trust & Safety for TikTok), BPO industry. Direct responsible to support POR/BR market.

Provider of day to day operations in an International fast-growing content moderation project (Trust & Safety) for one of the biggest social media companies.• Supervise and lead a team of 15-20 analysts. Manage team issues, conduct one to ones, team meetings, etc.• Assist in the recruitment process of new analysts, SME's and TL's.• Point of escalation within the team to resolve complex issues. • Manage Staff Scheduling and Supervision (vacations, absenteeism, shift's… Show more Provider of day to day operations in an International fast-growing content moderation project (Trust & Safety) for one of the biggest social media companies.• Supervise and lead a team of 15-20 analysts. Manage team issues, conduct one to ones, team meetings, etc.• Assist in the recruitment process of new analysts, SME's and TL's.• Point of escalation within the team to resolve complex issues. • Manage Staff Scheduling and Supervision (vacations, absenteeism, shift's coverage, etc.)• Manage daily performance of employees, ensuring adherence to SLA expectations• Monitoring and analysis of business KPI's• Coaching and motivating teammates to meet and exceed expectations. Provide mentorship, guidance, and career development.• Ensuring the best Accenture-client communications• Identifying opportunities for continuous improvement within the Operations, particularly processes and procedures. Show less

• Team Lead back-up• Performing Quality Audits• Ensuring the best Accenture-client communications• Identifying and solving problems within the Operations• Monitoring and analysis of business KPI's• Performing quality coachings and training sessions to analysts

• Handling, analyzing and interpreting data in a digital platform for a multinational client of the social media industry, according to their business processes and policies, with the key goal of improving user experience.• Identifying gaps and developing methods for a more effective implementation of said processes and policies, optimizing both workflow and accuracy in project-oriented tasks.

• Analysis on national mobility and urban plans• Analysis under the Covenant of Mayor's initiative• Use and invoice analysis throught the use of energy consumptions management and monitoring platform• European project's proposals analysis• Translations Portuguese/English-Spanish

Internship in the fair trade operations center located in Valencia (Spain). Main activities:• Data extraction from SAP-BI• Comparative sales reports and sales analysis• Collaboration on an optimization project of the location of the stores• Preparation of commercial proposals• Social Media management• Elaboration of meta-descriptions in order to improve SEO positioning• Support in maintaining and improving the online store