Francisco Olazo Cruz Email & Phone Number

Tijuana, Baja California, Mexico

I am an IT professional with extensive experience in the administration and management of virtual environments, specializing in VMware technologies such as ESXi, vCenter, and Horizon. I focus on optimizing the current infrastructure by automating tasks through PowerShell scripting, ensuring efficient and proactive management.Additionally, I have solid experience in the implementation and control of critical servers, such as DNS, Active Directory, RDS Server, FileServer, and PrintServer. I have closely collaborated with the telecommunications department on the implementation of new projects, including the design and deployment of solutions for clients from inception to final implementation.My skills include the configuration of site-to-site tunnels, remote access VPNs, and the management of firewalls such as Mikrotik, Peplink, Meraki, Fortinet, and Cisco ASA, among others. I utilize advanced tools like Datto RMM, PRTG Monitoring, and Wazuh to ensure maximum system availability and performance.I am also responsible for developing business relationships across Latin America, where we have expanded significantly throughout much of Mexico, offering our solutions from Mexico to Canada.

I am a dedicated IT professional with extensive expertise in virtualization, networking, servers, and telephony solutions. My focus lies in effective problem-solving, migrations, and providing level 2 and 3 escalation support.In my experience with VMware Horizon, I actively participated in the implementation and configuration of virtual desktop environments, including automated pool creation for secure and efficient access. I administered and optimized ESXi environments using Vrealize.Proficient in brands like Cisco Meraki, Fortinet, SonicWall, Peplink, and Unifi, I contributed to secure and reliable network implementations. Designing and optimizing network topologies, implementing security policies, VPNs, and load balancing ensured robust business communications. I collaborated on monitoring systems like PRTG and Geovision's VitalSing, enhancing proactive issue detection.Managing Windows Server versions 2012, 2016, 2019, and 2022, I fulfilled roles such as Domain Controller, DNS, DHCP, FileServer, Webserver (IIS), HyperV, RDS Server, and Print Servers. I minimized downtime in migration projects by implementing security policies, configuring backups, and monitoring server performance.Experience with 3cx includes configuring IVR, establishing queue rules, and managing calls with providers like Telmex/Net2phone and Flowroute.Committed to staying updated with the latest technologies, my customer-oriented approach and passion for problem-solving have consistently delivered high-quality solutions, contributing to the success of organizations.

Ciudad De Tijuana, Baja California, México

IT Manager

Tijuana Area, Mexico

I was in charge of 9 business centers (Hotels, motels and gas stations.) , the main activities was Monitoring the infrastructure , fallow the projects. management’s and integration of new technologies, Monitor and manage network hardware, software and equipment including switches, routers, CCTV , AP’s, UPS, Cabling.About my knowledge and experience Experiences with the Technologies ( more than 8 years) Analytical skills understanding of Windows Server 2008 -2012 R2, Windows 7 8 and 10 environmentUnderstanding of the TCP / IP stack and protocols.Ability to conduct an analysis of LANs, WANs, wireless, servers and desktops.VOIP and traditional Telephony experience.Experience in Firewall and UTM (Sonic Wall - Fortigate - Nonius)

Tijuana Area, Mexico

Customer service focused Technical Support Specialist with 5 years career experience in help desk environments. Highly adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.CISCO Business Value Analyst Certication3+ years of extensive experience in supporting computers and networksHighly skilled in troubleshooting hardware, software, LAN, WAN and operating system issuesIn-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scannersHands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programsHighly skilled in Firewall SonicWallHighly skilled in Firewall Cisco MerakiHighly skilled in Widows Server 2012 R2Highly skilled in Exchange Server 2013Highly skilled in Virtual Plataform HyperV and VMwareHighly skilled Cisco Devices Highly skilled in environment of Microsoft System Center

Tijuana Area, Mexico

.

Tijuana Area, Mexico

Supervisor de Centro de atención al cliente y soporte técnico (a cargo de 20 personas), encargado de configurar, detectar y solucionar las diferentes inquietudes los usuarios.

Tijuana Area, Mexico

Desempeñando mis labores el área de TI.