Account Program Manager, Translations
CurrentIn this senior customer-success role, I have been the main point of contact for Johnson & Johnson's MedTech division to request translations at TransPerfect - the world's top localisation service provider. Among many different tasks, I have been directly involved in the implementation of EU MDR to all translated documents, from the initial strategies and selection of documents, through project management supervision, to QA of final deliveries. I have coached J&J's marketing managers on the use of several SaaS platforms, including TransPerfect's GlobalLink and J&J's EOS, AMP or GTC. I have provided consultation to J&J’s global and EMEA management on localisation projects for EMEA, APAC and LATAM, problem-solving and strategies, internationalisation and linguistic issues and risks. With a deep understanding of J&J's culture, I have participated very actively in their copy approval process for translated documents in AMP; supervised the implementation of legal requirements, disclaimers, etc. for each country; and played a decisive role in meetings with regulatory affairs teams to discuss and establish such requirements and strategies. I have proactively anticipated issues that might appear later in both localisation and copy approval processes, thus saving efforts and costs.