Francisco Ramírez Munoz
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Francisco Ramírez Munoz Email & Phone Number

Sales German, English and Spanish speaking Markets Specialist at Palladium Hotel Group
Location: Madrid, Community of Madrid, Spain 7 work roles 12 schools
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Current company
Palladium Hotel Group
Role
Sales German, English and Spanish speaking Markets Specialist
Location
Madrid, Community of Madrid, Spain
Company size
5482 employees

Who is Francisco Ramírez Munoz? Overview

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Francisco Ramírez Munoz is listed as Sales German, English and Spanish speaking Markets Specialist at Palladium Hotel Group, a with 5482 employees, based in Madrid, Community of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Francisco Ramírez Munoz.

Francisco Ramírez Munoz previously worked as Customer Support Manager at 8Belts Idiomas and Help Desk / Inside Sales / Group Sales Manager (Spain/Portugal and France/Benelux) at Latam Airlines. Francisco Ramírez Munoz holds Licenciatura, Licenciado Germánicas // Filología Alemana from Universidad Complutense De Madrid.

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Email format at Palladium Hotel Group

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Palladium Hotel Group

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Profile bio

About Francisco Ramírez Munoz

* Skilled E-commerce and Digital Marketing Manager specialized in Airline, Tourism Industry and Customer Service. Focused on Digital Transformation, Sales. User and Operation Excellence for Website and Call Center.* Experience in Airline Industry (>18 years) within several areas: Travel Agencies Support Call Center, E-commerce, Online Sales, Web Content. Digital transformation, Airport Boarding Process, Check-in Process & Air Cargo.* International Expertise: Pan European & Latam view and strategy experience, working and developing new opportunities, tools and efficiencies with regional sales points.* Working experience in multicultutal ambients and different languages: - English. - German. - Catalan. - French.Technical Tools: GDS y Check-in: Amadeus, Sabre, Resiber, DCS.Office: Office 365Web Analytics: Omniture, Google Analytics.SEM y SEO: Google Adwords, Brightedge.Content Management Systems: Amaxus, Vignette, AEM.Pricing web: Toolbox.** Training & Courses** Community Manager and Digital Marketing 2.0 (Madrid, 9-10/2019)Data Base, SQL Web Application. (9-11/2018)Airline Economics. (Santiago de Chile, 5/2014).Excel modeling. (Santiago de Chile, 5/2014).Problem Solving. (Santiago de Chile, 5/2014).GDS, SABRE. (Madrid, 2/2012).Power Point. (Madrid, 6/2010).Excel Advanced. (Madrid, 5/2009).Excel Advanced. (Madrid, 5/2009).Licence Passenger Cabin Crew for aircrafts B767 y A340. (Stgo de Chile, 2-3/2003).Amadeus and Resiber. (Madrid, 5/2001).

Current workplace

Francisco Ramírez Munoz's current company

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Palladium Hotel Group
Palladium Hotel Group
Sales German, English and Spanish speaking Markets Specialist
Madrid, ES
Website
palladiumhotelgroup.com
Employees
5482
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Company profile
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7 roles

Francisco Ramírez Munoz work experience

A career timeline built from the work history available for this profile.

Customer Support Manager

8Belts Idiomas

Madrid, Comunidad De Madrid, España

Managing the activity of an International Support Team, achieving the expected objectives.I ensure the development of Support Team's skills in compliance with the company's procedures and guidelines.Design service programs and process enhancements that correct quality issues.Lead continuous improvement initiatives.Customer listening programs to identify customer needs and expectationsLeading a team > 150 people located all around the world. Multicultural enviroment with employees working in english, french, german and chinese (mandarin).Sales: Upselling Products, Referral Programs & Renewals Programs.Tools: CRM Salesforce & HubspotGoogle WorkspaceZendeskAgile & Scrum Methoology

Nov 2020 - Jul 2023

Help Desk / Inside Sales / Group Sales Manager (Spain/Portugal And France/Benelux)

Latam Airlines

Madrid, Comunidad De Madrid, España

Create and measure KPIs for Customer Services and Sales.Digital transformation. B2B and B2CImplementation of new technical tools to improve encourage auto-management of Travel Agencies and speed all processes for quicker and better response by LATAM. Supervision and management of resources of local and remote team.Coordination with comercial teams providing technical, communication and campaigns support.Cooperation with local teams (Administration, auditory, comercial teams) and matrix teams (such as Groups Sales, Spaces Control, Revenue Management)

Jun 2016 - Jan 2018

E-Commerce Analyst Europe

Latam Airlines

Madrid, Comunidad De Madrid, España

Lead and build new web www.latam.com merging www.lan.com & www.tam.com Management Europe LATAM website www.latam.com (Spain, France, United Kingdom, Germany, Italy and Rest of Europe)Corporate site & IntranetCreate and develop content, comercial offers and procedure information. CMS: AEM, Vignette, Amaxus.Web operation support: Monitoring, analyzing and reporting incidences.Continuous search of new opportunities and projects cooperating with matrix headquarters.KPIs to improve results on online User Experience and Passenger Call Center User Experience.In charge of Negotiation and management for the european regional suppliers to increase the R.O.I.Search Investment control (Google, Yahoo, etc)Creation and development to upgrade the european sites. tools, procedures or commercial actions coordinating with local regional teams and matrix teamsSearch synergys, cross sell and commercial opportunities between sites www.lan.com and www.tam.com

Oct 2007 - Jun 2016

Passenger Service & Boarding Agent

Latam Airlines

Madrid, Comunidad De Madrid, España

Flight check in control, waiting list resolution, UPGs,Business Class Service coordinating with Special Services team to provide special Customer service to VIP and CIP passengers.Boarding Process leader organizing boarding teams, on time closing boarding gates and problem or incidence quick resolution.Ticket sales, tickets issue, excess baggage, penalties charge.

Oct 1999 - Oct 2007

Cargo Freight Customer Service Agent

Tnt

Madrid, Comunidad De Madrid, España

Customer Service for affiliated and new clients.Fare calculation, track information and incidences management.

Sep 2002 - Jul 2003

Operations Agent

Ups

Madrid, Comunidad De Madrid, España

Coordinating daily flight operation between Madrid and U.P.S. european Hub in Cologne (Germany)Customer Service for affiliated and new clients.Fare calculation, track information and incidences managemen

Mar 1995 - Sep 1995
Team & coworkers

Colleagues at Palladium Hotel Group

Other employees you can reach at palladiumhotelgroup.com. View company contacts for 5482 employees →

YD Yuleisy De La Cruz Yuleisy De La Cruz Colleague at Palladium Hotel GroupSanto Domingo Este, Santo Domingo, Dominican Republic View → ES Elizabeth Sarabia Elizabeth Sarabia Colleague at Palladium Hotel GroupTulum, Quintana Roo, Mexico View → JF Joan Florit Joan Florit Colleague at Palladium Hotel GroupBalearic Islands, Spain View → JC Johnny Cruz Johnny Cruz Colleague at Palladium Hotel GroupDominican Republic View → EM Erkki Mayora Erkki Mayora Colleague at Palladium Hotel GroupCancún, Quintana Roo, Mexico View → JL Jose Luis Alcoba Quiroga Jose Luis Alcoba Quiroga Colleague at Palladium Hotel GroupBalearic Islands, Spain View → MR Maikol Roa Heredia Maikol Roa Heredia Colleague at Palladium Hotel GroupBarahona Province, Dominican Republic View → DM Daniel Maldonado Fuentes Daniel Maldonado Fuentes Colleague at Palladium Hotel GroupQuintana Roo, Mexico View → MS Moisés Santana Moisés Santana Colleague at Palladium Hotel GroupDominican Republic View → SD Serigne Día Serigne Día Colleague at Palladium Hotel GroupIbiza, Balearic Islands, Spain View →
12 education records

Francisco Ramírez Munoz education

Chinese Mandarin, A1

Bunkio Escuela De Idiomas

Currently learning

Community Manager And Digital Marketing 2.0

Femxa

Data Base / Mysql Web Application

Masercisa

Problem Solving / Excel Modeling / Airline Economics

Latam Airlines

Gds Sabre

Lan Airlines

Excel Advanced

Lan Airlines

Licence Passenger Cabin Crew Aircraft B767 / A340

Lan Airlines

Gds Amadeus And Resiber

Lan Airlines

Chinise Mandarin A1, Currently Learning

Bunkio Escuela De Idiomas
FAQ

Frequently asked questions about Francisco Ramírez Munoz

Quick answers generated from the profile data available on this page.

What company does Francisco Ramírez Munoz work for?

Francisco Ramírez Munoz works for Palladium Hotel Group.

What is Francisco Ramírez Munoz's role at Palladium Hotel Group?

Francisco Ramírez Munoz is listed as Sales German, English and Spanish speaking Markets Specialist at Palladium Hotel Group.

Where is Francisco Ramírez Munoz based?

Francisco Ramírez Munoz is based in Madrid, Community of Madrid, Spain while working with Palladium Hotel Group.

What companies has Francisco Ramírez Munoz worked for?

Francisco Ramírez Munoz has worked for Palladium Hotel Group, 8Belts Idiomas, Latam Airlines, Tnt, and Ups.

Who are Francisco Ramírez Munoz's colleagues at Palladium Hotel Group?

Francisco Ramírez Munoz's colleagues at Palladium Hotel Group include Yuleisy De La Cruz, Elizabeth Sarabia, Joan Florit, Johnny Cruz, and Erkki Mayora.

How can I contact Francisco Ramírez Munoz?

You can use AeroLeads to view verified contact signals for Francisco Ramírez Munoz at Palladium Hotel Group, including work email, phone, and LinkedIn data when available.

What schools did Francisco Ramírez Munoz attend?

Francisco Ramírez Munoz holds Licenciatura, Licenciado Germánicas // Filología Alemana from Universidad Complutense De Madrid.

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