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Francis C. is listed as Customer Support Specialist I Fluent in Spanish based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Francis C..
Francis C. previously worked as Tier 2 Bilingual Agent at Foundation For California Community Colleges and STD Disability Analyst at The Hartford.
As a dedicated and experienced professional in the healthcare and disability services sector, I have honed my skills in providing exceptional customer support and ensuring the highest quality of care for my clients. With a strong foundation in customer service, I excel at creating supportive and compassionate environments that cater to the unique needs of individuals with disabilities.Fluent in both English and Spanish, I bring a bilingual advantage to my roles, allowing me to effectively communicate and build relationships with a diverse clientele. My passion for helping others and my commitment to excellence are the driving forces behind my career.Key Highlights: • Proven track record in customer support and client relations • Bilingual proficiency in English and Spanish • Strong problem-solving and interpersonal skills • Dedicated to providing compassionate and personalized careI am always eager to connect with like-minded professionals and explore opportunities to make a positive impact in the lives of those I serve. Let’s connect and discuss how we can collaborate to achieve our goals.
Listed skills include Spanish Speaking, Customer Service, Retail Sales, It Operations, and 12 others.
A career timeline built from the work history available for this profile.
Remote
Responded to inquiries regarding benefits and eligibility with professionalism and empathy, ensuring accurate determination against established requirements.Conducted thorough research and route calls appropriately, maintaining composure under pressure and effectively de-escalating challenging situations. Documented call notes and reports in Salesforce.
United States
Provided exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.Worked within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability claims.Utilized critical thinking and.
New York City Metropolitan Area
Provided an excellent experience for patients and providers by fielding and responding to their requests.Helped to keep provider schedules full and optimized, guided patients through the intake process, and offered resources.Ensured all patients are matched appropriately to a provider, and took care of administrative tasks like faxes, emails, and.
Remote
Answered up to 80 + calls a day to register patients, screen and route calls, take messages for nurses and physiciansScheduled or modified patient-physician appointments for new and returning patients.Scheduled consultations with other clinics or physicians as needed.Collected patient demographic and insurance data.Adhered to HIPPA laws and patient privacy.
Los Gatos, California, United States
Registered new patients and updated existing patient accounts in a courteous and professional manner in accordance with performance standards.'\Identified accepted insurance plans and those requiring referrals.Handled any system red flags as they are encountered.Determined if a patient has a co-payment or deposit; accepts and records receipt of payment.
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Francis C. is listed as Customer Support Specialist I Fluent in Spanish.
Francis C. is based in San Francisco Bay Area, United States, United States.
Francis C. has worked for Foundation For California Community Colleges, The Hartford, Talkiatry, Stanford Children'S Health | Lucile Packard Children'S Hospital Stanford, and Stanford Health Care.
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Francis C. is listed with skills including Spanish Speaking, Customer Service, Retail Sales, It Operations, Computers, Teamwork, Sales, and Outlook.
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