As a Customer Onboarding Manager I work with a diverse set of Fortune 500 companies to ensure they have the foundations needed to maximize the value of EcoVadis as an important piece of their sustainable procurement initiative. Responsibilities include:• Act as the project lead simultaneously on over 10 accounts to deliver the Onboarding program based on a fully developed methodology toolbox (i.e. sustainable procurement maturity diagnostic, a supplier selection and prioritization, various presentation and workshop templates, etc.)• Understand the customer's individual context and needs through research and through effective discovery with customers; and autonomously and efficiently adapt templates and onboarding program framework to those needs. • Lead meetings and workshops with key customer stakeholders; provide insights and recommendations to guide the engagement as well as bring prescriptive direction to move the project and actions forward.• Monitor and track Onboarding program implementation progress against project timelines with accountability for qualitative and quantitative key performance indicators (i.e. Customer NPS, Time-To-Value, …)• Close the customer onboarding program within project time frame ensuring successful delivery and customer endorsement of the final roadmap (i.e. key recommendations and roadmap to help the customer and the EcoVadis Customer Success & Account Management team to use as guideline for the continuation of the customer journey,...).• Contribute to the continuous improvement of the Onboarding methodology, working tools and workshop materials (i.e. identify opportunities for workflow improvement, best practices sharing and implementation).• As needed, contribute feedback on the product and collaborate with the product teams to ensure a coordinated and aligned approach to our customers

As SCF Analyst, I contributed to the sales efforts for new business as well as participated on the end-to-end supplier onboarding process for individual deals. My responsibilities included:• Managing the onboarding of suppliers for individual deals along with contributing to the strategy of supplier onboarding.• Assist with the delivery of commercial projects aimed at expanding Demica's Receivables Finance (Receivables Monetization, Receivables Purchase and Securitization) and Supply Chain Finance products in the Americas.• Tailor Power Point presentations for prospective clients and consolidate market intelligence in Excel via Capital IQ and other company research tools.• Research companies through annual reports and other available resources to assess suitability for Supply Chain Finance and Receivables Finance options.• Actively participate on RFI (Request for Information) and RFP (Request for Proposal) projects aimed at gaining new business.• Complete supplier analysis to determine optimum working capital benefit scenario for buyer and supplier based on tiered pricing and DPO extension target.• Coordinate with Funder and Supplier to achieve completion of legals and KYC documentation via phone and email.• Act as a proactive point of contact for individual transactions to discuss technical, operational and execution aspects.• Meet with suppliers to demo Demica's payables platform. • Identify client needs to meet requirements agreed upon.

My role carried out the Anti Money Laundering and know your client due diligence reviews for all new and existing clients. • Partnered with the front office and on boarders to ensure all client KYC records were compliant with regulatory standards • Performed comprehensive qualitative/quantitative research and analysis of documentation, relationships, individuals, and ownership of entities and assets • Served as a key point of contact between bankers, analysts and the compliance team • Reviewed, validated and authorized documentation regarding risk assessment on country risk, business type, and source of wealth of clients • Ensured high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships • Contributed to AML, negative news, PEP and sanctions investigation workflows through all the KYC process • Tracked, communicated and responded to inquiries related to documentation and risk status/issues • Assessed documentation for authenticity and completeness -Temporary assignment via staffing agency Randstad-

• Supervised transactions in global and domestic markets to ensure settlement of securities and cash movements, corporate actions, income payments, FX and repos • Served as the first point of contact for daily trading and other custody services to ten LATAM Financial Institutions • Supported and enhanced communication of all parties involved in daily trading activity through email, swift and phone calls • Participated in the client onboarding process through orientation and training on the use of custody services platforms • Mitigated risk in all areas of exposure, from client onboarding to daily monitoring of account activity and reconciliation of payments • Built trust into the services provided by the bank, achieving strong interpersonal relationships with my clients • Ensured client satisfaction and swift problem resolution of issues with contract and operational compliance • Liaised with operations contacts internally and externally to coordinate service to the client

During this internship I assisted FRIDE with the think tank's magazine (esGlobal, former Foreign Policy's publication in Spanish) new subscriptions and successfully helped with the management and the accounting of the foundation. I learned management, accounting and improved my research and customer service skills.