Francisco Vincent Taduran Iii Email & Phone Number

Miami, Florida, United States

Sydney, New South Wales, Australia

• Market the services of the casino to existing and prospective players• Intimate the players on new games and programs, and events of the casino• Send emails or place calls to players to promote the image and services of the casino• Oversee the promotion and progress of the loyalty programs organized by the casino• Determine the level of comps to be given to any particular player• Oversee service delivery to the players• Ensure players are satisfied with the services provided by the casino• Listen to complaints and concerns of clients and get them resolved without delay• Book reservations for the casino’s valued customers• Coordinate all special events organized by the casino towards attracting new clients• Draft and distribute periodic or daily report to the casino’s management.

Miami, Florida, United States

• Dealt cards to patrons during games of chance at a gaming establishment such as a casino.Roulette , Baccarat , Craps , Black jack , Caribbean Stud Poker , Paigow Poker , Sicbo• Played house hands from behind a gaming table.• Dealt appropriate number of cards out to players.• Checked players' bets.• Compared players' hands with the house and determine winner.• Announced winner and begin new game.• Exchanged money for chips to be used in games.• Inspected cards to ensure compliance with gaming standards.• Inspected gaming equipment.• Received cash wagers.• Computed players' winnings and losses.• Answered questions about game rules and variations.• Watched for scammers or cheaters and have them removed from table if necessary.• Notified Pit Supervisor of any irregularities.• Resolved disputes or arguments by conferring with Pit Supervisor.

Manila, National Capital Region, Philippines

• Dealt cards to patrons during games of chance at a gaming establishment such as a casino.Roulette , Baccarat , Craps , Black jack , Caribbean Stud Poker , Paigow Poker , Sicbo• Played house hands from behind a gaming table.• Dealt appropriate number of cards out to players.• Checked players' bets.• Compared players' hands with the house and determine winner.• Announced winner and begin new game.• Exchanged money for chips to be used in games.• Inspected cards to ensure compliance with gaming standards.• Inspected gaming equipment.• Received cash wagers.• Computed players' winnings and losses.• Answered questions about game rules and variations.• Watched for scammers or cheaters and have them removed from table if necessary.• Notified Pit Supervisor of any irregularities.• Resolved disputes or arguments by conferring with Pit Supervisor.

• Sources resumes of qualified candidates for specific job orders, using job boards, applicanttracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availabilityand compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers

• Sources resumes of qualified candidates for specific job orders, using job boards, applicanttracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availabilityand compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers

• Dealt cards to patrons during games of chance at a gaming establishment such as a casino. Roulette , Baccarat , Craps , Black jack , Caribbean Stud Poker , Paigow Poker , Sicbo • Played house hands from behind a gaming table.• Dealt appropriate number of cards out to players.• Checked players' bets.• Compared players' hands with the house and determine winner.• Announced winner and begin new game.• Exchanged money for chips to be used in games.• Inspected cards to ensure compliance with gaming standards.• Inspected gaming equipment.• Received cash wagers.• Computed players' winnings and losses.• Answered questions about game rules and variations.• Watched for scammers or cheaters and have them removed from table if necessary.• Notified Pit Supervisor of any irregularities. • Resolved disputes or arguments by conferring with Pit Supervisor.

• Quality Review for AMEX• Processed claims for Third party Liabilities • Verified and worked with different credit bureaus in the U.S• Assisted in training new specialist • Supervised team both US and Manila sites • Monitored and sends reports on daily activities of the team • Fraud Specialist

• Assisted in training new hires • Assisted in answering agents questions • Coordinated with team meetings and activities • Provided coaching to agents • Conducted training classes • Assisted in quality and monitoring

• Assisted Tier 1 agents with difficult cases • Ensured the delivery of excellent customer services through fast and accurate processing of orders , communication and coordinating with other departments to resolve inquires• Mentored or give direction to junior team members and provide training on best practices

• Managed large amounts of inbound calls in timely manner • Followed ommunication scripts when handling different topics• Identified customer’s needs, clarify information , research every issue and providing solutions • Met personal / team qualitative and quantitative targets

• Conducted site and phone interviews • Screened candidates resume and job application • Assessed applicants’ relevant knowledge , skills, experience and aptitudes • Acted as point of contact during selection process • Monitored candidate in all recruitment stages