Frank Cotton Email and Phone Number
Frank Cotton's Location
Topsfield, Massachusetts, United States, United States
Frank Cotton's Contact Details
Frank Cotton work email
- Valid
- Valid
- Valid
- Valid
Frank Cotton personal email
n/a
Frank Cotton phone numbers
About Frank Cotton
I’m a team-oriented professional with over 20 years of experience in instructional design, specializing in customer service, sales curriculum, and desktop support tools.I’m recognized for my strong interpersonal and collaborative skills and my creativity in designing engaging content, particularly e-learning modules that captivate and motivate adult learners.I take pride in thoroughly scoping each project to understand the business objectives and learner needs before recommending the most effective learning solution. Whether it’s computer-based, instructor-led, blended, or virtual training, I ensure that every piece of content I create meets the business requirements and provides a memorable and impactful experience for the learner.Outside of work, you can find me hiking through New England’s scenic trails, enjoying live music, or traveling the globe.
Frank Cotton's Current Company Details
Frank Cotton Work Experience Details
-
Learning And Development Operations ManagerCommodore Builders Jun 2021 - PresentWaltham, Massachusetts, UsI work at Commodore Builders, a $500M construction management firm based in Boston that builds projects in the commercial, life science, institutional, corporate interiors, and public sectors. In my role, I collaborate with project stakeholders to scope training requests, identify training needs, and recommend training solutions. I ensure deliverables are on time and top quality standards. I create, manage, and monitor learning experiences that touch all members of the organization, and I evaluate training programs post-rollout and strengthen the training based on feedback. I am the LMS Administrator, uploading content, building events, tracking attendance, creating dashboards, and communicating new programs to our Learners.I worked with SMEs to build a self-paced training program on planning and scheduling, including our scheduling software. Since its rollout we've seen an increase in the number of users using the tool, and we continue to monitor and build out the program.
-
Senior Program Design SpecialistIrobot May 2019 - Jun 2021Bedford, Massachusetts, UsI collaborated cross-functionally to drive alignment on expectations, timelines, resources, and progress for new products and services going to market, ultimately overseeing the launch process from start to finish for global Customer Care.In this role, I would perform needs analysis to understand the business requirements and learning needs of various audiences.I worked closely with my business stakeholders to build a new hire onboarding training program for our North American and global contact centers so they could effectively educate customers about products and troubleshoot product issues. This training program reduced the number of days to onboard an employee by 25% while realizing an increase in ASAT and CSAT scores.I worked with a translation/localization team and brought my content to life in Bulgarian, Traditional Chinese, and Japanese for our learners around the globe.I was part of a team that vetted numerous LMS/LRS providers and was responsible for the global rollout of the new LMS. -
Instructional Design ManagerToast, Inc. Apr 2018 - May 2019Boston, Ma, UsI created learning experiences for the Toast customers to access through the Toast online learning portal to help them with building menus, setting up and running reports, and other functions of the Toast POS. Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. -
Layoff/Position EliminatedCareer Break Nov 2017 - Apr 2018My position was eliminated due to a reorganization in November 2017. Here's what I did during the time I was out of work. - I met with a transition solutions company to ensure my resume and LinkedIn profile were updated. - I used this time to read up on the latest learning trends and experiment with new features in the e-learning authoring tools I use, so when I landed my next job, I would have more skills. - I spoke with many wonderful people in numerous organizations until I found one with a good culture and one where I could thrive. - I was fortunate to take a vacation and recharge.
-
Instructional DesignerVistaprint Jun 2012 - Nov 2017Waltham, Ma, UsI was responsible for the design and implementation of training programs for Vistaprint's global customer service teams who support phone, e-mail, chat, and self-service channels in more than a dozen languages. The training programs I designed incorporated the different theories of adult learning; interactive training techniques; assessment and practicum exercises that balance the training needs of the intended audience with the resource needs of the contact center service level agreements. -
Program Manager; Sales Tools And SystemsComcast Mar 2010 - Jun 2012Philadelphia, Pa, UsMy primary responsibility was to implement and evaluate the Comcast Business Services Sales Tools and Systems training programs. In this role I collaborated with members of Comcast University staff, senior business services operations management, and other department personnel regarding training needs, curriculum design, development, and delivery in order to create relevant solutions for Comcast Business Services. Based on my analysis I would work with consulting firms, obtain multiple statements of work from these vendors, and make recommendations to help develop, implement, and enhance training content, delivery, and evaluation while ensuring consistency with business objectives. I would see that all components of respective training programs included: learning objectives, performance objectives, participant and facilitator guides, videos, job aids, assessments, computer components, and student exercises. I would oversee end-to-end projects with emphasis on minimizing design/development redundancies, informing the team on any issues or concerns, and would facilitate communication strategies.I was responsible for scheduling a team of trainers whose responsibility was to support the nationwide roll out of Salesforce to the thousands of business account executives, business sales representatives, and business services leadership teams over a 6-month time frame. In doing so, I ensured learning schedules and calendars were administered, and participant records maintained through the LMS.I monitored closely our training programs and used the course evaluation data and feedback to strengthen the existing course ware. Based on these findings, I would either work with vendors to have new course ware developed, or if there was an immediate need, apply my instructional design background to modify training programs and develop additional material when necessary. -
Instructional DesignerComcast Aug 2004 - Mar 2010Philadelphia, Pa, UsI managed the design, development, and implementation of Learning and Development projects for the North Central Division including: training programs, initiatives, policies, procedures and job aids utilizing the ADDIE model. Aligned project and curriculum work to business goals by collaborating with operational business units, project managers, and subject matter experts.Performed 60+ needs assessments for business process improvements, rolling out new products and implementing new tools and programs; recommended the necessary training intervention. Developed and successfully executed instructional design strategies that exceeded the expectations of business partners. Delivered to schedule, e-learning modules on a wide variety of new and/or upcoming product launches and enhancements.Managed on-going learning strategies and revised curriculum to close performance gaps related to changing processes and roles.Conducted train-the-trainer sessions for national and local programs.Piloted national and local programs including: Selling the Value, for eight-teams in various call centers resulting in a 53% increase in sales.Key Projects: Interactive Program Guide emulators: Accessed by 15,000+ employees and with 500,000+ hits in the first 36 months, these emulators reduce costs by augmenting equipment, and enables troubleshooting of features for customers with the A25 and Aspen Tru2Way® interactive program guides. Triple-Play (Bundle Awareness)Developed the first of its kind, e-learning module to reach 4,200 employees in the NorthCentral Division in 9-days. Learning and Development Professional - Comcast University
-
Corporate InstructorComcast Corporation Sep 2000 - Aug 2004Conducted training programs for frontline, supervisor and management personnel to support business imperatives and to enhance performance.Developed participants' competencies to support performance expectations.Evaluated impact of learning following classroom training including behavior change/performance improvement on the job; provided feedback to learners & their managers.Coached students post training to ensure reinforcement of principles and skill enhancements learned in the classroom.
-
Customer Account ExecutiveComcast Comcast Corporation Apr 1997 - Sep 2000Supported the Video and Digital Telephone Service lines of business.
Frank Cotton Skills
Training
Instructional Design
Call Centers
Telecommunications
E Learning
Program Management
Management
Customer Experience
Instructor Led Training
Addie
Coaching
Needs Analysis
Software Documentation
Employee Training
Leadership Development
Captivate
Content Development
Learning Management Systems
Staff Development
Contact Centers
Blended Learning
Training Delivery
Adult Education
Business Process Improvement
Adobe Presenter
Learning Management
Technical Training
Curriculum Design
Training Facilitation
Multimedia
Storyboarding
Content Management
Organizational Development
Webex
Technical Writing
Workshop Facilitation
Hands On Training
Camtasia
Performance Improvement
Business Analysis
Articulate Storyline
Agile
Train The Trainer Programs
Trello
Jira
Wikis
Goanimate
Microsoft Office
Customer Service
Frank Cotton Education Details
-
Fitchburg State UniversityBusiness Administration -
Fitchburg State UniversityBusiness Administration; Management
-
Comcast University 2003 - 2009
Frequently Asked Questions about Frank Cotton
What company does Frank Cotton work for?
Frank Cotton works for Commodore Builders
What is Frank Cotton's role at the current company?
Frank Cotton's current role is Developing people through engaging learning experiences.
What is Frank Cotton's email address?
Frank Cotton's email address is fc****@****bot.com
What is Frank Cotton's direct phone number?
Frank Cotton's direct phone number is +178139*****
What schools did Frank Cotton attend?
Frank Cotton attended Fitchburg State University, Fitchburg State University, Comcast University 2003 - 2009.
What skills is Frank Cotton known for?
Frank Cotton has skills like Training, Instructional Design, Call Centers, Telecommunications, E Learning, Program Management, Management, Customer Experience, Instructor Led Training, Addie, Coaching, Needs Analysis.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial