Collaborate with the development team to design and improve features of SICAM, our in house compliance and surveillance application.Participate in identifying and fixing bugs, as well as implementing new features based on market needs and regulatory requirements.Record and manage customer-reported incidents, ensuring proper follow-up until resolution.

● Advised customers with different necessities on their portfolios, developed and maintainedoutstanding relationships with clients to form long lasting partnerships.● Analyzed and evaluated optimal deals for clients through comparative research, managed anddirected large scale projects involving multiple insurance classes.

● Document translation (English/Spanish), travel coordination, consular appointmentscheduling, document storage, data entry and other Visa Applicant support services.

● Led team in problem solving related to customer experience and analyzed customer behaviourand market data to discern areas of improvement.● Identified key factors for wasted time in the purchase process and implemented solutionsnationwide to see positive results.

● Created electronic purchase orders and a process manual for creating purchase orders inORACLE that saved up to 80% in time and followed up on providers and their services’ quotes.● Monitored and tracked company assets in the supply chain, analyzed raw resource costbreakdown and sensibility and handled ERP software.