I am a Service Desk Analyst at ServiceTec, a leading provider of IT Services for airports and airlines, with experience in Desktop, Software, and Computer Network Support. I specialize in providing essential support for the operation of check-in kiosks, bagging kiosks, printers, PCs, and displays scattered throughout airports. From troubleshooting issues with check-in and bagging kiosks to ensuring seamless printing, PC functionality, and display operations, I am dedicated to maintaining the smooth functioning of these critical components.My passion with computer networks drives my ambition to progress within the IT domain, where I hope to apply my expertise to assist businesses in refining their network infrastructure and bolstering cybersecurity measures. In my current role, I thrive in troubleshooting technology issues and assisting users through technological challenges. Furthermore, I am actively broadening my knowledge base, particularly in network engineering and cybersecurity, with the aim of taking on greater responsibilities in these areas.
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It Support TechnicianFreelanceHouston, Tx, Us
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Service Desk AnalystServicetec Feb 2024 - PresentUnited States -
Airport Systems Support TechnicianServicetec Sep 2023 - PresentUnited States -
It Support TechnicianFreelance Aug 2023 - Present• Network Infrastructure Skills: Demonstrated ability in designing and managing secure, isolated networks, focusing on the protection of sensitive data and equipment. • Implementation of Specialized Networks: Successfully set up and maintained surveillance camera networks through SDN. • Security Enhancements: Employed advanced security measures, including firewalls and VLANs, using SDN to secure network access. • Future Network Planning: Actively involved in proposing network expansions and upgrades, including the integration of a POS system and working towards PCI DSS Certification. • Effective Documentation: Created detailed documentation and network diagrams to outline current setups and future improvements.Key Achievements: • Recognized for contributions to improving network performance, security, and scalability. • Known for problem-solving skills and strategic planning in network management.
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Field Service ManagerSmarte Carte Jan 2022 - PresentHouston, Texas, United States• Managed and serviced various locations like malls, fitness clubs, and other venues with Smarte Carte equipment within and around the Houston area. • Inspected, repaired, and performed maintenance on stroller carts, cart management units, massage chairs, and locker systems. • Conducted cash and credit card collections, promptly depositing collections and completing monthly paperwork. • Ensured clean and functional equipment was available for customers by cleaning carts, strollers, massage chairs, CMUs, and locker systems. • Maintained a record of daily tasks, equipment meter readings, and service history. • Assisted in the installation of new locations and the upgrade of existing ones to enhance service efficiency. • Demonstrated flexibility by working night shifts, weekends, and holidays to provide uninterrupted service. -
Pc Builder/ TechnicianExtremefx Builds Nov 2020 - PresentUnited States• Conducted thorough client consultations to understand specific needs, performance requirements, and budget constraints for custom-built PCs. • Advised clients on component selection, recommending high-quality CPUs, GPUs, motherboards, RAM, storage solutions, and power supplies. • Expertly assembled custom PCs, ensuring impeccable installation of components, efficient cable management, and optimal airflow. • Installed operating systems and essential drivers on custom-built systems, ensuring seamless functionality and user-friendly experience. • Performed rigorous testing and quality checks on all components to identify and address any potential hardware or software issues. • Collaborated with clients to incorporate requested aesthetic modifications and custom lighting, enhancing the visual appeal of the systems. • Maintained meticulous documentation of hardware configurations, components used, and any system modifications for reference. • Demonstrated strong troubleshooting skills to diagnose and resolve hardware and software challenges during and after the build process. • Delivered exceptional customer support, addressing inquiries, and providing technical assistance to ensure client satisfaction. • Stayed current with industry trends and advancements in PC hardware to offer up-to-date recommendations and solutions.
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Information Technology Field Technician - (Medasource Contract)Memorial Hermann Health System Feb 2024 - Jun 2024Houston, Texas, United StatesCollaborated with a dedicated team to support device deployment for software implementation, achieving 100% on-time delivery.Deployed over 900 devices, including tablets, printers, all-in-one PCs, and thin clients on medical carts, enhancing clinic and practitioner efficiency.Managed logistics for equipment: unboxing, staging, imaging, and deployment, reducing setup time by 20%.Imaged thin clients for VDI and IGEL environments, ensuring secure and efficient virtual desktop infrastructure.Tested and managed network cables for imaging and testing labs, improving network reliability and performance.Organized and executed the unloading and setup of devices from loading docks to deployment sites, optimizing workflow.Utilized pallet jacks for equipment transport and coordinated with team members to ensure smooth operations, resulting in zero incidents.Maintained clear communication with drivers and clinic staff to facilitate timely equipment delivery, receiving commendations for exceptional coordination.Emphasized focus, organization, and efficiency to minimize obstacles and issues throughout the deployment process, contributing to a 15% increase in overall project efficiency. -
Business Development AssociateKwickpos Nov 2021 - Jan 2022Houston, Texas, United StatesDuring my short but transformative tenure at KwickPOS, I had the incredible opportunity to immerse myself in our cutting-edge POS systems and credit card transactions. This invaluable experience exposed me to new areas of technology, significantly widening my knowledge of technology from a business standpoint.My dedication to continuous learning and adaptability during my time at KwickPOS played a significant role in contributing to my growth. I eagerly embraced the challenges presented by my limited knowledge in POS actively seeking to understand the intricacies of the systems and their seamless integration with credit card transactions.The exposure to emerging technologies and the collaboration with KwickPOS enriched my professional growth. As I move forward in my career, I am excited to leverage the knowledge and expertise gained during this journey to excel in future endeavors and drive innovation within the ever-evolving landscape of technology and business. -
Sales AgentGlobe Life Jun 2018 - Aug 2019Mckinney, Texas, United States• Consistently engaged in comprehensive discussions with clients regarding insurance policies, effectively managing an average of 150 calls daily.• Sold a variety of Life insurance, achieving a 45% success rate in selling additionalcoverage• Explained features of policies as well as advantages and disadvantages of various policies• Customized insurance policies to fit each individual’s needs and budgets for a benefittingsale -
Sales, Repair SpecialistReliant Cellular Jun 2017 - Jun 2018Allen• Managed a small- scale wireless wholesale enterprise on-site, overseeing all operations from opening to closing.•Provided comprehensive tech support to mobile phone users via phone calls and chat messages.•Demonstrated expertise in troubleshooting various mobile phone issues and effectively resolving them independently.• Facilitated the distribution of a wide range of electronics, including laptops, cellphones, and accessories, both new and used.• Provided excellent customer support by promptly addressing emails and calls, ensuring high levels of customer satisfaction.• Demonstrated effective market presence by listing new products on various platforms, expanding the business's reach and visibility.• Streamlined order fulfillment processes by promptly shipping products on the same day of sale, ensuring swift and reliable service to customers.• Maintained a well-organized inventory system, efficiently checking in new stock and updating inventory databases for accurate record-keeping. -
Team LeadHispanic Baptist Association Of East Texas Feb 2013 - Jan 2017Lone Star, Texas• Organized and coordinated the Media Staff, fostering effective communication and goal achievement within the team.• Successfully handled a diverse range of projects, including logo creation, animations, promo videos, flyers, and video editing, contributing to a well-rounded skill set.• Actively fulfilled requests for Digital Media projects, embracing the learning journey and gaining valuable experience.• Provided reliable technical support and ensured smooth network connectivity for various devices, enhancing operational efficiency.
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Shotblasting And Threading | Machine OperatorWeatherford Aug 2015 - Sep 2016Greenville, Texas• Skillfully operated shotblasting equipment to thoroughly clean and prepare sucker rods that emerged from the furnace. • Adhered to precise shotblasting parameters, guaranteeing the rods’ surface cleanliness and enhancing their performance and durability. • Utilized CNC threading machines to precisely thread the ends of the sucker rods, ensuring they met the required specifications for seamless integration with other components. • Executed complex threading commands, demonstrating technical proficiency in CNC machining processes. • Conducted meticulous inspections of the threaded rods using shims and thread gauges to detect any imperfections or irregularities. • Ensured the highest quality standards were met, providing assurance that the rods were ready for further processing and use. • Expertly applied grease to the threaded ends of the rods, providing essential lubrication and protection for smooth operation in various applications. • Applied caps to both ends of the rods, safeguarding the threaded sections during storage and transportation. • Demonstrated precision in stacking the finished rods in an organized manner, optimizing storage space and facilitating easy access during further processing. • Prepared bundles of rods for subsequent stages of production, streamlining the manufacturing process. -
Warehouse SpecialistInnovation First International Jun 2013 - Feb 2015Greenville, Texas•Displayed a proactive attitude by eagerly learning and adapting to different roles within the team, contributing to operational efficiency. •Successfully collaborated with colleagues to ensure accurate inventory counts and maintain optimal stock levels, minimizing discrepancies and product shortages. •Assisted in the shipping and receiving process, streamlining logistics operations and ensuring timely and accurate delivery of goods to customers. •Gained a comprehensive understanding of inventory management practices, enabling me to identify areas for improvement and propose efficient solutions. -
Busser, Dish WasherCracker Barrel Sep 2011 - Jul 2012Greenville, Texas•Collaborated closely with both kitchen and dining room teams to ensure guests had spotless tables for an enjoyable dining experience. •Worked diligently with flexibility in hours, part-time, while seizing opportunities for promotion and continuous professional development. •Demonstrated physical capabilities by standing for long periods, working in various environments, and lifting, loading, and carrying up to 40 pounds. •Skillfully handled the process of collecting a tub of dirty plates from tables and ensuring their seamless transition to the back of the kitchen, where they were processed in the dishwasher area. •Executed tasks promptly by understanding and following instructions effectively, fostering a cooperative atmosphere with co-workers and managers to ensure guest satisfaction.
Francisco D. Education Details
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Cybersecurity -
Backend C# And .Net Programming -
Royse City High SchoolHigh School Diploma
Frequently Asked Questions about Francisco D.
What company does Francisco D. work for?
Francisco D. works for Freelance
What is Francisco D.'s role at the current company?
Francisco D.'s current role is IT Support Technician.
What schools did Francisco D. attend?
Francisco D. attended University Of Phoenix, The Iron Yard, Royse City High School.
Who are Francisco D.'s colleagues?
Francisco D.'s colleagues are Luke Longe, Ian Copeland, Ali Ahmed, Kelvin Dhoman, Keaton Fairey, Laura Hackett, Nicolai Olsen.
Not the Francisco D. you were looking for?
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Francisco D.
San Francisco, Ca -
Francisco J. Carrillo, Ph.D.
Austin, Tx -
Francisco Moya Flores
San Francisco Bay Area1wisc.edu -
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