Took ownership of this 6-room hostel and transformed it into a 7-room boutique hotel in four years, with a focus on providing quality customer service.• Won numerous travel industry awards including Certificate of Excellence and Traveler's choice award consistently since 2013 from tripadvisor.com.• Implemented online booking system: Decreased reliance on tour operators by using the main online sources, which represent 40% of sales and in which we are placed among the first choices of hotels.• Launched social media marketing: Developed a new brand www.casagarciahotel.com that includes the whole new concept center on customer experiences.• Partnered with important education centers to create employment opportunities for young entrepreneurs, who contribute to process improvements that enhance customer satisfaction.• Develop employee loyalty and commitment program: Created incentive programs including "Best Employee of the Month" and developement opportunities which include leadership training.

Leader of members' commision with the purpose to promote the benefits of being part ot the chamber chapter.

Launched and led the Samborondon,chapter to promote and develop tourism through innovation and sharing of best practices.• Championed Covid relief: Negotiated several alliances with food and beverage suppliers to reduce cost and enhance payment terms for restaurants. Negotiated with the municipality to obtain tax payment waivers or extensions for the members in 2020. • Developed reactivation strategies: Presented a “social bubble” proposal to the Ministry of Tourism for the reactivation of wedding and social events, which was approved for up to 25 guests. Created commissions led by experts in F&B, travel agencies and tour guides, hotels, weddings and social events, and entrepreneurship. Negotiated an exclusive Biosafety Certification program at a reduced price for all members.• Promoted quality: Created the campaign "Quality and Trust with Captur Samborondon" in alliance with Bureau Veritas. Granted quality certificates to restaurants and plazas in the Samborondon area. • Created value for Chamber members: Signed an agreement with Children International to sponsor internship opportunities for young adults in hospitality.

Launched this startup business focused on designing and building residential property. Set up all operations, and promotional material. Served as the lead project manager, contract negotiator and business developer accountable for budgeting, scheduling and managing subcontractors. • Managed the construction of over 200 houses within four years in partnership with developers including Group of Samborondón Corporation, SamboCity!, Metropolis and Interagua

With a focus on the hispanic market in Los Angeles, San Diego and San Francisco, contacted potential customers for restructuring of debts. Trained by Encore Credit Corporations and World Savings.

Contact support for customers in Saudi Arabia and Mexico.

Advisor for health, life, property and liability insurances for domestic customers.