Francisco C. Email & Phone Number

Chicago, IL, US

Miami, Florida, US

Secaucus, New Jersey, US

• Provide site services break/fix and decommissioning at MSFT data-centers.
• Perform Diagnostics on MSFT servers, racks, PDUs, and other datacenter devices.
• Replaced server hardware such as GPU's, CPU's, motherboards and RAM and use troubleshooting tools to resolve tickets in the GDCO app and Service Now.
• Handle logistics of creating RMA tickets to maintaining accurate inventory of parts.
• Test Hardware and re-image servers using PXE boot, Hyper-V, and CLI Commands.

• As a consultant and advisor, I specialize in providing on-demand IT project support for small and mid-sized companies.
• The task is to create solutions that facilitate the interconnection between the different branches of a company. This involves designing connectivity setups that enable seamless communication and data transfer across.
• Diagnose technical issues and implement solutions for networks and systems.
• Record and document all support requests, escalations, and actions taken.

• I provided short and medium-term IT consultancy services to assist clients in achieving project goals efficiently.
• As a Project Manager, my main responsibility was to design and implement open-source technology solutions.
• I documented and recorded project requests, updates, and actions.

Recife, Pernambuco, BR

• I have been promoted to manage the IT department including development, support, and infrastructure teams.
• Together with the superintendents, I participated in managing the institution by defining and implementing strategies, projects, and business processes.
• I utilized the Protheus ERP software to develop cost-saving strategies for service contracts
• I was responsible for preparing the annual plans and budgets, as well as overseeing the implementation of best practices in our projects and processes.

Recife, Pernambuco, BR

• Administered Microsoft Office 365, Windows Server 2008/2012, and Linux servers including firewall, proxy, and VPN.
• Troubleshooting Windows Server network infrastructure services including high availability, multi-domain controllers, firewalls, anti-spam filters, file servers, WSUS, DHCP, DNS, and IIS.
• I oversaw the implementation of VMware ESX 4.1.0 for virtualization and server consolidation.
• I aligned IT services with business needs using ITIL v3.
• I have implemented the GLPI Service Desk and IT governance framework based on COBIT 4.0.
• I connected voice and data systems between HQ and branches and monitored the infrastructure.

Recife, Pernambuco, BR

• As part of a team, I support over 250 users remotely and in person in a large environment. My primary responsibilities included:- Provide remote and on-site support for Microsoft Office, printers, email, network.

• I have experience teaching college courses on various topics such as Computer Network Fundamentals, Computer Network Infrastructure, and Website and Security.

• Taught Computer Networks and Operating Systems for a Bachelor's in Information Systems.

Mba, Project Management

Bachelor'S Degree, Business Administration And Management, General