• Provide site services break/fix and decommissioning at MSFT data-centers.• Perform Diagnostics on MSFT servers, racks, PDUs, and other datacenter devices.• Replaced server hardware such as GPU's, CPU's, motherboards and RAM and use troubleshooting tools to resolve tickets in the GDCO app and Service Now.• Handle logistics of creating RMA tickets to maintaining accurate inventory of parts.• Test Hardware and re-image servers using PXE boot, Hyper-V, and CLI Commands.

• As a consultant and advisor, I specialize in providing on-demand IT project support for small and mid-sized companies.• The task is to create solutions that facilitate the interconnection between the different branches of a company. This involves designing connectivity setups that enable seamless communication and data transfer across all locations. • Diagnose technical issues and implement solutions for networks and systems. • Record and document all support requests, escalations, and actions taken.

• I provided short and medium-term IT consultancy services to assist clients in achieving project goals efficiently.• As a Project Manager, my main responsibility was to design and implement open-source technology solutions.• I documented and recorded project requests, updates, and actions.

• I have been promoted to manage the IT department including development, support, and infrastructure teams.• Together with the superintendents, I participated in managing the institution by defining and implementing strategies, projects, and business processes.• I utilized the Protheus ERP software to develop cost-saving strategies for service contracts• I was responsible for preparing the annual plans and budgets, as well as overseeing the implementation of best practices in our projects and processes.

• Administered Microsoft Office 365, Windows Server 2008/2012, and Linux servers including firewall, proxy, and VPN.• Troubleshooting Windows Server network infrastructure services including high availability, multi-domain controllers, firewalls, anti-spam filters, file servers, WSUS, DHCP, DNS, and IIS.• I oversaw the implementation of VMware ESX 4.1.0 for virtualization and server consolidation.• I aligned IT services with business needs using ITIL v3.• I have implemented the GLPI Service Desk and IT governance framework based on COBIT 4.0.• I connected voice and data systems between HQ and branches and monitored the infrastructure.• I was responsible for managing the ICT support team and ensuring the smooth functioning of technology-related operations.• I collaborated with a development team to enhance Customer and Partner Experience (CPE) and deliver results.• As an administrator, I managed CA Solutions, including Client/Server and ArcServer 2000/11.5.• As an administrator, I installed and managed Kaspersky Anti-Virus software to safeguard the computer systems and networks against potential threats.

• As part of a team, I support over 250 users remotely and in person in a large environment. My primary responsibilities included:- Provide remote and on-site support for Microsoft Office, printers, email, network access, file sharing, and virus removal, as well as managing tickets and telephone systems.- I collected and analyzed data using PowerShell, network traces, and other tools to provide an action plan for solving customer issues.- Efficient and effective telecommunications systems were achieved by installing, terminating, testing, labeling, and documenting horizontal, backbone, and other cables.

• I have experience teaching college courses on various topics such as Computer Network Fundamentals, Computer Network Infrastructure, and Website and Security.

• Taught Computer Networks and Operating Systems for a Bachelor's in Information Systems.