Francis Dadzie Mba,Mism,Lssgb personal email
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Francis Dadzie Mba,Mism,Lssgb phone numbers
I am a dedicated and consummate process management enthusiast with 7+ years of experience in finance industry operations, data analysis and process management. I have a solid reputation for designing, analyzing, monitoring, and transforming complex processes by focusing on customer needs and using data to effectively and efficiently drive performance while reducing risk. I am focused on developing well managed spaces and fostering continuous improvement environments through the use of Lean Six Sigma principles and Agile methodologies. I am passionate and results focused on delivering projects aimed at building synergies in operations through collaborative efforts.I am experienced in identifying process gaps and reducing risk by tracking and bench-marking compliance standards. I am skilled in current state analysis and future state design, process performance measurement, Agile & traditional project management, systems thinking, change management, and developing process maps and visual aids to support business cases.I have a Masters in Information Systems Management and a M.B.A.
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Business Process OwnerUsaaUnited States -
Co-Founder And CeoQ2Atelier Aug 2024 - PresentSan Antonio, Texas, Us -
Business Process OwnerUsaa Nov 2021 - PresentSan Antonio, Texas, Us
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Senior Process EngineerUsaa Oct 2020 - Dec 2021San Antonio, Texas, Us
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Process ManagerCapital One Dec 2017 - Oct 2020Mclean, Va, UsResponsible for managing, monitoring and controlling several highly visible processes for our recoveries legal risk and control team. Develop process initiatives and execute on projects aimed at streamlining and translating organizational strategy into stable processes. I executed a highly visible project to redesign a legal score card process in the card recoveries operations. -
Process ManagerCapital One Oct 2015 - Dec 2017Mclean, Va, UsManaged operational processes for credit card recoveries in 5 lines of business responsible for $120 million in loss mitigation. Assessed current state models and developed operational plans to lean and improve loss mitigation processes. Led Agile teams in IT projects focused on data base systems for department and enterprise servicing systems.
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Principal Coordinator - SupervisorCapital One Feb 2013 - Oct 2015Mclean, Va, UsAnalyzed and Reported key operations metrics, monitored Quality scores for regulatory and customer experience, and coached over 200 associates across two sites.
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Senior Recoveries CoordinatorCapital One Jan 2005 - Feb 2013Mclean, Va, UsSenior Recoveries Coordinator (Legal Front End) 2010 - 2013Negotiated with customers to resolve delinquencies, strategized on recoveries efforts, and resolved any outstanding customer issues. Coordinated with other departments and agencies to resolve client disputes, bankruptcy, and estate issues.Senior Risk Specialist (Consumer Lines and Loans) 2007 - 2010Contacted and negotiated resolutions to consumer loans, addressed customer issues regarding bankruptcy, fraud, and disputes and coordinated with the appropriate departments to resolve such issues.Senior Account Manager 2005 - 2007Handled escalated customer service calls; address customer needs and identify areas of need to be resolved. Call customers with resolutions to risk events and address any outstanding needs.
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Registered Insurance AgentAmerican Income Life Jul 2004 - Jan 2005Waco, Tx, Us•Registered insurance agent selling Life, Health and Annuity products to Labor Union members•Engaged in field sales over a wide geographical area•Responsible for organizing and delivering all sales kits and reports to the front office•Sold $3300 Accepted Level of Performance on the average per week•Increased team production by over 100% in two months -
Junior Economic Officer/Office Manager (Non-Tax Revenue Unit)Government Of Ghana Feb 2001 - Jul 2004Accra, Greater Accra Region, Gh•Conducted budget variance analysis and audited revenue streams and levels in the various agencies•Conducted DCF analysis for revenue collection projects•Co-ordinated with other government revenue agencies and Bank of Ghana to detect alternate revenue streams•Prepared reports on non-tax revenue data and efforts to IMF and IBRD officials•Increased revenue by about 500% (about $600,000.00 annually) •Doubled the number of reporting agencies
Francis Dadzie Mba,Mism,Lssgb Skills
Francis Dadzie Mba,Mism,Lssgb Education Details
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Virginia Commonwealth UniversityGeneral -
Walden UniversityInformation Technology
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University Of GhanaBanking And Finance
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St. Augustines College, Cape CoastGeneral
Frequently Asked Questions about Francis Dadzie Mba,Mism,Lssgb
What company does Francis Dadzie Mba,Mism,Lssgb work for?
Francis Dadzie Mba,Mism,Lssgb works for Usaa
What is Francis Dadzie Mba,Mism,Lssgb's role at the current company?
Francis Dadzie Mba,Mism,Lssgb's current role is Business Process Owner.
What is Francis Dadzie Mba,Mism,Lssgb's email address?
Francis Dadzie Mba,Mism,Lssgb's email address is da****@****ail.com
What is Francis Dadzie Mba,Mism,Lssgb's direct phone number?
Francis Dadzie Mba,Mism,Lssgb's direct phone number is 1-703-256*****
What schools did Francis Dadzie Mba,Mism,Lssgb attend?
Francis Dadzie Mba,Mism,Lssgb attended Virginia Commonwealth University, Walden University, University Of Ghana, St. Augustines College, Cape Coast.
What skills is Francis Dadzie Mba,Mism,Lssgb known for?
Francis Dadzie Mba,Mism,Lssgb has skills like Leadership, Business And Economic Research, Powerpoint, People Management, Business, Data Analysis, Business Process Re Engineering, Advanced Excel, Business Analysis, Agile Methodologies, Team Leadership, Process Improvement.
Who are Francis Dadzie Mba,Mism,Lssgb's colleagues?
Francis Dadzie Mba,Mism,Lssgb's colleagues are Lionel Vasquez, Hilda Hanna, Marcus Hawkins, Patrick Wait, Mikki Salazar, Chris Mcconnell, Pmp, Paul Chumley.
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