Responsible for identifying and acquiring customers looking to gain efficiencies in customer service, sales, order entry, tech support etc... As the number one ranked sales vendor for a fortune 30 company, I am tasked with helping other companies realize the kind of success I was instrumental in creating.

Oversee 4 Inbound/Outbound Vendors both on shore and near shore used for all aspects of outbound telemarketing and inbound sales related campaigns. Responsible for budget allocation, performance oversight and Vendor Utilization.Elite Winner 2021Lobbied for, received approval, and implemented new calling strategy that decreased cost per acquisition in outbound by 40%.

Functional Focus on NPS Adoption, Call Center Incentive Programs, and Xfinity Mobile Sales channel support, CARE/Retention support including but not limited to:• Successful NPS Coach Deployment in National Call Centers leading to best in class NPS execution• Develop, deliver and support Leadership Development efforts within CARE, IBS, Retention, & Vendors Call Centers• Develop and implement sales incentives, reporting back to national with results/ROI• Leading teams to "Best… Show more Functional Focus on NPS Adoption, Call Center Incentive Programs, and Xfinity Mobile Sales channel support, CARE/Retention support including but not limited to:• Successful NPS Coach Deployment in National Call Centers leading to best in class NPS execution• Develop, deliver and support Leadership Development efforts within CARE, IBS, Retention, & Vendors Call Centers• Develop and implement sales incentives, reporting back to national with results/ROI• Leading teams to "Best In Class" NPS performance• Launching Xfinity Mobile, sustainment support with primary focus on Call Center Sales ChannelsSales Effectiveness Manager• Analyze the residential sales organization recommending/implementing improvements that drive revenue• Develop metrics enabling sales leaders to quickly and effectively manage sales efforts• Partner with the Divisions, Regions and Corporate Leadership to identify and resolve challenges to increase sales effectiveness• Serve as a super-coach to front line sales leaders around sustainable sales team development and effectiveness activities.• Implement a sustainable national sales effectiveness strategy for sales channels and transitional sales activity in the service channels to drive and align with broader organizational strategic objectives• Assess and manage performance management programs effectiveness and enhance as necessary• Analyze, summarize and present results of sales effectiveness initiatives in support of executive directional decision making Show less

Credit2B’s goal is to empower accurate and timely business decisions by connecting you with every other organization that extends credit to your customers. Using patent-pending technology, Credit2B’s collaboration platform allows you to create connections with trusted peers and securely control the exchange of data and experiences on common customers. Credit2B is remarkably simple to join; it's easy to build your network and gain immediate access to relevant peer and public filing… Show more Credit2B’s goal is to empower accurate and timely business decisions by connecting you with every other organization that extends credit to your customers. Using patent-pending technology, Credit2B’s collaboration platform allows you to create connections with trusted peers and securely control the exchange of data and experiences on common customers. Credit2B is remarkably simple to join; it's easy to build your network and gain immediate access to relevant peer and public filing data.With CREDIT2B you can:Quickly identify the credit worthiness and payment habits of your customersInteract with your industry peers in real timeBenchmark your accounts receivable credit exposures against others in the tradeManage your credit workflowGet real-time updates and alertsMake better decisions, faster Show less

• Target Finance Directors, CFOs, controllers and credit managers to demo our product over the phone or schedule a field visit.• Consistently hit or exceeded monthly targets• Promoted to a Field Sales role in 2/13 , promoted to Training Manager in 12/13• Top Seller for 2012 through May 2013(shared time between selling and training new hires) • Successfully created a new hire training program for both telesales and field sales representatives including training materials.

Oversee the sales function for approximately 130 inbound customer service agents locally and remotely. Responsible for driving upsell/cross sell sales conversion rates. Achieved record sales numbers in 2010 and 2011. Conducted new hire Sales training to ensure the agents produce with less ramp up time. Traveled to our remote center in Newfoundland to conduct sales training which resulted in an immediate positive impact

• Responsible for maintaining relationships with approximately 250 clients• Led division in converting monthly commitment customers to annual commitments• Achieved 103% of sales target in 2008, 99% in 2009, & 96% ytd 6/10 all of which meant growing my book in a declining market• Use value based selling techniques to uncover up sell/cross sell opportunities

• Maintained record production in a declining market allowing BNC to maintain market share in a very competitive market• Increased market presence by effectively presenting company products and negotiating price to more than fifty mortgage companies in an eight county area.• Provided exemplary support for clients in an uncertain and changing mortgage market

Repeatedly identified as most consistent A/E by my Sales Manager.Introduced newer subprime company in a unstable market and produced and average of 2.6 million per month for the last 6 months even with market decline and product reductionsUsed strong problem solving skills to find solutions for tough loansRetained until organization’s closing in December 2006