Frank Daley Email & Phone Number

Greater Philadelphia

Responsible for identifying and acquiring customers looking to gain efficiencies in customer service, sales, order entry, tech support etc... As the number one ranked sales vendor for a fortune 30 company, I am tasked with helping other companies realize the kind of success I was instrumental in creating.

Allentown, Pennsylvania, United States

Oversee 4 Inbound/Outbound Vendors both on shore and near shore used for all aspects of outbound telemarketing and inbound sales related campaigns. Responsible for budget allocation, performance oversight and Vendor Utilization.Elite Winner 2021Lobbied for, received approval, and implemented new calling strategy that decreased cost per acquisition in.

Greater Philadelphia Area

• Functional Focus on NPS Adoption, Call Center Incentive Programs, and Xfinity Mobile Sales channel support, CARE/Retention support including but not limited to:
• Successful NPS Coach Deployment in National Call Centers leading to best in class NPS execution
• Develop, deliver and support Leadership Development efforts within CARE, IBS, Retention, & Vendors Call Centers
• Develop and implement sales incentives, reporting back to national with results/ROI
• Leading teams to "Best… Show more Functional Focus on NPS Adoption, Call Center Incentive Programs, and Xfinity Mobile Sales channel support, CARE/Retention support including but not limited to:
• Leading teams to "Best In Class" NPS performance

South Plainfield, NJ

Credit2B’s goal is to empower accurate and timely business decisions by connecting you with every other organization that extends credit to your customers. Using patent-pending technology, Credit2B’s collaboration platform allows you to create connections with trusted peers and securely control the exchange of data and experiences on common customers..

Allentown, Pennsylvania Area

• Target Finance Directors, CFOs, controllers and credit managers to demo our product over the phone or schedule a field visit.
• Consistently hit or exceeded monthly targets
• Promoted to a Field Sales role in 2/13, promoted to Training Manager in 12/13
• Top Seller for 2012 through May 2013(shared time between selling and training new hires)
• Successfully created a new hire training program for both telesales and field sales representatives including training materials.

Bethlehem, PA

Oversee the sales function for approximately 130 inbound customer service agents locally and remotely. Responsible for driving upsell/cross sell sales conversion rates. Achieved record sales numbers in 2010 and 2011. Conducted new hire Sales training to ensure the agents produce with less ramp up time. Traveled to our remote center in Newfoundland to.

Center Valley, PA

• Responsible for maintaining relationships with approximately 250 clients
• Led division in converting monthly commitment customers to annual commitments
• Achieved 103% of sales target in 2008, 99% in 2009, & 96% ytd 6/10 all of which meant growing my book in a declining market
• Use value based selling techniques to uncover up sell/cross sell opportunities

• Maintained record production in a declining market allowing BNC to maintain market share in a very competitive market
• Increased market presence by effectively presenting company products and negotiating price to more than fifty mortgage companies in an eight county area.
• Provided exemplary support for clients in an uncertain and changing mortgage market

Repeatedly identified as most consistent A/E by my Sales Manager.Introduced newer subprime company in a unstable market and produced and average of 2.6 million per month for the last 6 months even with market decline and product reductionsUsed strong problem solving skills to find solutions for tough loansRetained until organization’s closing in December.

Education record

Bachelor'S Degree, Finance, General

Master Of Business Administration - Mba