"Highly motivated and creative Training Lead with 8+ years of experience in IT helpdesk support, content development, and managing new hire and remedial training programs. Expertise spans across roles such as Manager, Training Coordinator, and Universal Trainer. Proven success in high-volume, 24x7 international business units with a focus on leadership, instructional design, and process/product training. Recognized with the Champion Award and Platinum Award for outstanding leadership and consistent performance."
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Instructional Design LeadAcademian IncVellore, Tn, In
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Lead New Hire TrainerSutherland Nov 2016 - PresentChennai, Tamil Nadu, IndiaSpearheaded AIDEN Bot implementation, reducing training costs by 12% and shortening new hire training by 5 days.Led blended learning programs, boosting representative scores by 22% and reducing churn by 8%.Delivered training solutions in line with SLAs, improving productivity by 15%.Managed performance appraisals, fostering employee growth in key metrics like NPS and SDLC. -
Guest Speaker, Senior TrainerRoxent Technologies Feb 2011 - Nov 2016Delivered workshops on communication, soft skills, and professional development to over 200 participants.Trained on digital marketing, branding, and business intelligence, helping clients improve brand presence.Led projects in web technologies, Android development, and 3D animation, increasing project success rates by 15%.Provided training in video production, multimedia editing, and advanced graphic design.
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Corporate Sales AdvisorKhivraj Renault Apr 2016 - Sep 2016Vellore, Tamil Nadu, IndiaAdvised corporate clients in the Vellore and Hosur regions on vehicle acquisitions, providing tailored sales solutions.Increased sales conversions by 10% through personalized consultations and effective client relationship management.Collaborated with the marketing team to enhance product visibility and engagement, contributing to overall sales growth.
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Production Support AnalystSymantec Softwares And Services India Aug 2012 - Apr 2014ChennaiProvided technical support (voice and non-voice) for global customers across the USA, Canada, UK, Australia, and New Zealand.Resolved complex issues related to Norton software and computer systems, achieving a high customer satisfaction rate.Handled simultaneous customer queries in a high-volume, fast-paced environment, improving resolution time by 20%. -
Graphic And Multimedia SpecialistAft Vellore Feb 2012 - Aug 2013Designed media-related ads, graphics, and wireframes for digital marketing campaigns.Developed and enhanced website pages using HTML and CSS, contributing to a 20% increase in web traffic.Led the design of the proposed company website, from wireframes to PSDs.Managed live coverage for events, improving digital presence and brand engagement.
Francis David Education Details
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Artificial Intelligence -
Data Science And Business Analysis -
Apollo Group Of EducationMaster In System And Software Engineering
Frequently Asked Questions about Francis David
What company does Francis David work for?
Francis David works for Academian Inc
What is Francis David's role at the current company?
Francis David's current role is Instructional Design Lead.
What schools did Francis David attend?
Francis David attended Great Lakes Institute Of Management - Energy Center, The University Of Texas At Austin, Apollo Group Of Education.
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Francis David
Karnataka, India -
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1gmail.com -
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