- In charge of conducting and/or coordinating behavioral, soft skills, and leadership development programs for employees of both the head office and plant sites- Conducted training in Microsoft Excel from beginner to advanced levels- Conducted and facilitated programs in communication, business writing, supervisory skills, leadership, time management, teamwork, and customer service- Along with a small team, oversees the learning and development direction of the company; makes assessments, recommendations, and reviews of annual learning roadmap

- Implemented, coordinated, and/or facilitated more than 45 training programs, covering over 850 employees- Handled the formation of new Faculty members for Maybank Academy- Successfully proposed and implemented Incentive Program for in-house subject matter experts- Took charge of maintaining and updating company-wide training database

- Promoted in the company twice within a five-year period.- Was Program Manager of PNB's Junior Executive Development Institute (JEDI), a seven-month management training program for high-potential new-hires.- Conducted various core training modules such as Personal Effectiveness, Coaching Skills (for officers), Leadership Module, and Effective Business Writing, while consistently receiving feedback ratings of 90% or higher- Coordinated ten (10) Batches of outsourced Credit Training programs, and took part in other external sourcing for various training needs of PNB employees- Facilitated programs for head office and branch employees, ranging from rank-and-file employees, officers, and even VP-level personnel- Contributed to various activities coordinated or initiated by the Training Department, ranging from team buildings, conceptualization and facilitation of activities, information drives, and others- Took part as co-emcee/host in important Banking events such as corporate events, orientation programs, and other engagements- Conceptualized and implements various programs programs critical to the attainment of PNB's various objectives.

- Successfully recruited, trained, and endorsed more than 150 real estate sales agents, many of whom ended up being top sales performers in the entire Marketing Department- Designed an English Proficiency training module that became part of the core modules of the department- Effectively established the knowledge foundation of sales agents by conducting modules on products, sales, and soft skills- Broadly contributed in the planning and implementation of various company- and department- sponsored events. Took charge of tasks such as emceeing, script formulation, and coordination with assigned employees- Took charge of vital administrative concerns in the department such as coordination of paperwork, policy implementation, issuance of memos and warnings, and agent performance monitoring through various reports

- Handled travel account concerns ranging from flights, hotels, auto, activities, and packages. Applied technical knowledge and procedures to service customer queries- Handled inbound and outbound phone sales transactions, spanning different clients, merchants, and international locales- Learned clients’ websites, policies, procedures and any back-end systems they may use for e-mail, products, shipping, and/or, back order information