Francis Declercq

Francis Declercq Email and Phone Number

Mission Team Lead at Belfius Insurance @ Belfius Insurance
brussels, brussels hoofdstedelijk gewest, belgium
Francis Declercq's Location
Brussels Metropolitan Area, Belgium
Francis Declercq's Contact Details

Francis Declercq work email

Francis Declercq personal email

n/a

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About Francis Declercq

Francis Declercq is a Mission Team Lead at Belfius Insurance at Belfius Insurance. They possess expertise in marketing strategy, marketing, strategy, online marketing, b2b and 19 more skills. They is proficient in French.

Francis Declercq's Current Company Details
Belfius Insurance

Belfius Insurance

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Mission Team Lead at Belfius Insurance
brussels, brussels hoofdstedelijk gewest, belgium
Website:
belfius-insurance.be
Employees:
818
Francis Declercq Work Experience Details
  • Belfius Insurance
    Mission Team Lead
    Belfius Insurance Mar 2018 - Present
    In this role I am the overall business responsible for the implementation of a new policy management software (DVV Mobility, Belfius Car). I build the bridge between the commercial organisation, the product factory, the end user and the IT department.- Manage and align stakeholders, both internal (business and IT) and external (end users, software supplier).- Clarify and prioritise business requirements.- Align the related projects (CRM, output management, overall product roadmap).- Prepare and manage the roll-out of the software, the training of the end-users and the communication process.- Keep the project in check with the overall business strategy.As mission team lead I work with a dedicated team of business analysts, productmanagers, an IT and a channel expert.
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  • Belfius Insurance
    Segment Manager
    Belfius Insurance Jul 2017 - Feb 2018
    Brussels Area, Belgium
    As a segment manager I am responsible for:- The strategic and innovative projects within DVV - The implementation and continuity of the business strategy within the organisation.- Formulating and negotiating the business plan.
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  • Belfius Insurance
    Strategy
    Belfius Insurance Dec 2015 - Jun 2017
    Brussels Area, Belgium
    My role has three key domains:Strategy: - develop a long term business strategy for the DVV brand.- follow up of the KPI's- define, initiate and deliver strategic and transversal projects- data analysis (internal / external data and trends)Customer Experience Management- establish a vision on CxM - create a burning platform- service design for the main customer touchpoints - contact style (visual/technical) in line with strategy- alignment with the different departments (commercial and backoffice)Innovation with a focus on digital development- telematics- product innovation- e-services
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  • Belfius Insurance
    Strategic Marketing
    Belfius Insurance Feb 2011 - Dec 2015
    Brussels Area, Belgium
    Define and follow-up on the business objectives and strategy for the commercial unit- Establish the marketing and sales-objectives, translate these into an actionable planning- Initiate programs and projects to obtain the goals- Analyse data for optimisation Programs and projects- align projects within the company (strategy and operational planning)- lead in digital vision (lead generation, online marketing,...)Marketing & sales- support campaign managers in terms of objectives and strategy- alignment between marketing and salesProduct- follow-up of the product portfolio (performance)- new products and services
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  • Eva Vzw
    Advisor / Member Of The General Meeting
    Eva Vzw Apr 2002 - Present
    Gent Area, Belgium
    As a volunteer I advise EVA vzw on marketing issues.
  • Lekker Gec
    Member Of Board
    Lekker Gec Aug 2008 - Feb 2023
    Gent Area, Belgium
    In this position I managed the transition of this non-profit social organisation to a cooperative organisation. To obtain this goal we needed to change and improve the operational model, work on the vision and the strategy and create a future proof concept in order to become a successful and profitable organisation.After implementation I remain member of the board for follow up and support on strategic matters.
  • D Link
    Marketing Manager Benelux
    D Link Feb 2008 - Aug 2009
    Within D-Link I was responsible for the marketing activities in Benelux with a focus on brand development in the Netherlands.Key areas were:- channel communication & channel marketing- set up of an effective PR strategy- partnerships with retailers- creation and implementation of campaignsIn this role I worked closely together with HQ in London and the Northern Europe office in Stockholm.
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  • Flanders It
    Marketing Manager
    Flanders It Jan 2003 - Feb 2008
    Wide area of responsibilities within the marketing domain- set up, coordination and implementation of marketing plan - data and competitor analysis - mediaplanning and mediabuying- direct communication (emailing, hard copy mailing) - setting up and maintaining partnerships with main vendors- store location assessment- online channel development (e-shop), online communication, usability online channel
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  • Evu
    Consultant
    Evu Mar 2002 - Dec 2002
    Creating a platform for European organisations (all associated to EVU) to discuss common goals and define a project based on the input from al parties. Report this project, come to an agreement and create tools for the implementation of the solution.
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  • British Telecom
    Network Support Engineer
    British Telecom Mar 2000 - Mar 2002
    Brussels Area, Belgium
    Support international customers on technical issues. Improve the technical situation of the customer. Network health, planned works, administration.
    View

Francis Declercq Skills

Marketing Strategy Marketing Strategy Online Marketing B2b Retail Business Strategy Direct Marketing Management Account Management Marketing Communications Marketing Management Sales Management Market Planning Business Development Product Management Coaching Social Media Marketing Change Management Social Media Digital Marketing Crm Customer Experience Management Design Thinking

Frequently Asked Questions about Francis Declercq

What company does Francis Declercq work for?

Francis Declercq works for Belfius Insurance

What is Francis Declercq's role at the current company?

Francis Declercq's current role is Mission Team Lead at Belfius Insurance.

What is Francis Declercq's email address?

Francis Declercq's email address is fr****@****enet.be

What is Francis Declercq's direct phone number?

Francis Declercq's direct phone number is +32 2 286 *****

What skills is Francis Declercq known for?

Francis Declercq has skills like Marketing Strategy, Marketing, Strategy, Online Marketing, B2b, Retail, Business Strategy, Direct Marketing, Management, Account Management, Marketing Communications, Marketing Management.

Who are Francis Declercq's colleagues?

Francis Declercq's colleagues are Yasmina Grana, Cynthia Blaise, Hugo Cautaerts, Mariama E., Jolien Van Mulders, Kristof Van Eynde, Cindy De Meyer.

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