• Handled end-user request with great turn-around time within the SLA• Urgently attended and resolved network escalated issue to minimize service downtime• Cost-efficiently reduced amount spent in deploying or upgrading work stations• Supervised local area network for smooth and issue-free business continuity plan activity• Joined conference calls to mitigate network wide incidents• Effectively forecast tasks and deliverables when traveling to different site.• Had a good sense of time management during on-call shift.• Lead and secured physical assets as part of IT physical asset management during site closure.• Satisfactorily supervised and accomplished local area migration during PCI account site transfer.• Proficiently completed installation of switches and routers during site build out and conducted UAT.

• Receive calls, emails or through tickets and resolve issues for ADSL, VoIP, email, and dial up.• Resolve business customers inquiry or request to change their DNS records• Check and update Windows servers for new patch and send notification for any downtime.• Monitor Windows and Linux servers using MRTG, Nagios and Cacti applications.• Connect to remote admin or remote power bar for troubleshooting co-location servers and device.• Lodge fault to telco companies for known line issues• Resolve Wifi and login problems for guest in the Hampton Inns, Howard Johnsons Hotel and the Carmana Plaza in Vancouver