A wide spectrum of work experience from the time when I was a waiter at the age of 16, to a general labor, to an administrative assistant for a wholesale company, on to the creative field of photography, and now expanded into the Information Technology sector.
Fibertown Network Operation Center
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Fibertown Network Operation CenterRichmond, Tx, Us
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Network Operations Center Tech IFibertown Network Operation Center Aug 2017 - Present• Responding to inquiries and requests for assistance with computer networks and systems.• Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting.• Perform cable installation, hardware rack/stack installation, testing, and troubleshooting.• Supporting deployment of on-site DC physical infrastructure including Servers, NetDevices, SANS, Windows OS.• Supporting parts/component replacement and physical hardware troubleshooting.• Assist with shipping/receiving and inventory management.• Identifying and reporting problems via monitoring applications.• Escalating issues to On-Call personnel.
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Pc Technician ILone Star Community College Sep 2017 - Jun 2018• Technical support to incoming and assigned help-desk queries and issues related to end user hardware, laptops, workstations, printers, and related software.• Acknowledged and responded to all assigned help-desk queries and closed all tickets upon resolution.• Helped develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.• Set up workstations and necessary peripheral devices (docking stations, audio, document cameras, and video projectors)• Installed and configured appropriate software and functions according to specifications• Provided orientation and guidance to users on how to operate new software and computer equipment• Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)• Documented instances of hardware failure, repair, installation, and removal.
Francis Luo Education Details
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Houston Community CollegeApplied Science And Technology
Frequently Asked Questions about Francis Luo
What company does Francis Luo work for?
Francis Luo works for Fibertown Network Operation Center
What is Francis Luo's role at the current company?
Francis Luo's current role is Network Operations Center Tech I.
What schools did Francis Luo attend?
Francis Luo attended Houston Community College.
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