Leading the Portfolio and Change Management for the Disney Technology team in APAC, I drove strategic planning initiatives to align IT projects with business objectives, enabling global consolidation, integration, and cost-saving. Achieved a versatile skill set in risk management, financial proficiency, change facilitation, stakeholder relations, and expertise in Agile and Lean methodologies. Contributed to transformative change and successful outcomes in navigating complex technology portfolios for Disney.

As a leader in MES at the Singapore Technology Hub (STH), directed the maintenance and support of business applications, IT operations, and infrastructures across the Asia Pacific. Led the development and implementation of strategic IT plans aligned with company objectives, driving initiatives such as digital transformation, business process reengineering, and new business opportunities. Demonstrated success in managing stakeholders, planning, business analysis, and solution delivery to enhance business consultancy, sales, and marketing efforts. Proven ability to identify and implement emerging technologies in line with business priorities and strategies.

Specialized in conducting comprehensive digital transformation assessments for clients, identified gaps, and proposed actionable strategies to align their business processes with re-engineering objectives. Provided consultancy and expert guidance, delivering impactful projects that optimized operational efficiency and enhanced system performance. Collaborated closely with Sales teams, contributing to the development of winning proposals and securing contracts with a cumulative value exceeding US$ 2 million. Oversaw IT business applications, operations, and infrastructures within both corporate and client environments, ensuring seamless integration and alignment with overarching business goals. Demonstrated expertise in driving success through digital transformation, solution delivery, and strategic collaboration.

I led cross-functional teams, including retail personnel, in the successful delivery of Point-of-Sales (POS) projects and infrastructure. This involved managing project initiatives, gathering business requirements, and developing the POS network infrastructure. I successfully linked and interfaced all tenants’ POS systems with the retail software implementation, which resulted in the automated daily collection of tenants’ sales revenue. This initiative improved monitoring and tracking of tenant performance, increasing the efficiency of revenue collection for billing by 80%.Additionally, I managed the rollout of a new Centralized Gift Voucher system across 14 malls, achieving 100% control over voucher distribution and ensuring timely collection of voucher sales and revenue. I also oversaw retail applications, including the Marketing Communications’ Reservation Management System for leasing and the Traffic Count System across the 14 malls, which monitored and tracked traffic flow and shopper demographics. Furthermore, I successfully implemented an OLAP reporting tool, providing timely and effective data for the Leasing and Finance departments for market and trend analysis.

My leadership in I.S. managed services significantly impacted our organization's Internet IT infrastructure and efficiency. I spearheaded strategic planning and execution of IT initiatives, leading to a 40% increase in overall system efficiency and cost optimization. This involved overseeing the migration and consolidation of servers and infrastructure, resulting in a 30% reduction in infrastructure costs and improved scalability. Furthermore, I negotiated vendor contracts and managed vendor relationships, achieving cost savings of 15% and improved service levels. Finally, I implemented robust cybersecurity measures, resulting in a significant reduction in data breaches and cyber threats. These efforts demonstrate my ability to drive strategic IT initiatives, optimize costs, and enhance security for our organization.

Headed the New Media Team in sourcing and identifying new technologies for new media business opportunities with Marketing & Sales team.Directed and controlled the I.T. operations in maintaining and administering company’s business system, network infrastructure and related activities such as managing I.T. budget and getting approval for I.T. Projects and initiatives. Supervised I.T. Application development and support team to develop and support company’s business applications, e-commerce for B2B business applications, and development.

Effectively controlled the operations and business application support for corporate network, servers and web portals and managed business application systems, which included Radio commercial & scheduling system for transmission, News system and Digital Audio Broadcast system for NewsRadio938, TrafficWatch online system for traffic report and weather information, Commercial Traffic System for commercial scheduling, human resource and financial systems. Competently sustained upgrades, new PCs and Servers to agreed standards.