Francis John P. Email & Phone Number

Makati, National Capital Region, Philippines

Responsible for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Program. Elevate service standards through coaching/feedback and the execution of the Service Accreditation Program. Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of Stylists. Measure education success through pre- agreed KPI’s. Conducts Jo Malone London trainings and workshop as well as participate at retail and special events as necessary.

Makati, National Capital Region, Philippines

Manages operational effectiveness through leading and developing people, continual education and guaranteeing customer and market growth, accountability for sales profit achievement through successful sales team management. Focus on client-centric experience leading a strategic and tactical direction in sales and education efforts within the affiliate.

Pasay, National Capital Region, Philippines

Responsible for ensuring profitable operations on accordance with Management’s directives and income expectations. Budget Creation for the incoming year. Including controllable and non-controllable expenses. Daily Sales Review- daily sales feedback of branch sales performance. Budget Sales Analysis- analysis of the budget over plan over last year’s performance including controllable and non-controllable items. Workforce Management, Appraisal and Training.

Taguig, National Capital Region, Philippines

Team Management entails performance/sales coaching- over all daily, weekly and monthly performance coaching based on the campaign metrics set by the client. Quality monitoring based on company and client requirement to focus on the strength and improve the skills necessary to meet the desired metrics set by the client and the company. Performance, Campaign Management, Documentation and Reporting.

Functioned as assistant team lead, responsible for the day-to-day supervision of a group of associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. Promote the company’s values through both behavior and attitude, including being an advocate for team members.