Director Cloud-Hpc And Customer Success
CurrentResponsible for implementation and successful use of Ansys Cloud and HPC (High Performance Computing) Solutions.
Nov 2022 - Present
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Francis Poussin Email & Phone Number
Director Cloud-HPC & Customer Success
at
Ansys
1 work email found
@ansys.com
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director Cloud-HPC & Customer Success
Location
Montigny-Le-Bretonneux, ÎLe-De-France, France
Company size
Who is Francis Poussin? Overview
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Quick answer
Francis Poussin is listed as Director Cloud-HPC & Customer Success at Ansys, a with 4839 employees, based in Montigny-Le-Bretonneux, ÎLe-De-France, France. AeroLeads shows a work email signal at ansys.com and a matched LinkedIn profile for Francis Poussin.
Francis Poussin previously worked as Director Cloud-HPC and Customer Success at Ansys and Director Customer Care EMEA at Ansys, Inc..
Company email context
Email format at Ansys
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{first}.{last}@ansys.com
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Profile bio
About Francis Poussin
Senior Director with expertise in the management of customer facing functions (Technical Support, Customer Training, Customer Success Management) in global and multi-cultural environments. Responsible for the Customer Experience.Strong leadership and client facing attitude.Specialties: - Team Management - Revenue Management and Tracking (P&L) - End to End Support Management - Continuous improvements - Change Management - Interactions with executives (CxO)
Listed skills include Telecommunications, Management, Itil, Crm, and 33 others.
Current workplace
Francis Poussin's current company
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Ansys
10 roles · 10 years
Francis Poussin work experience
A career timeline built from the work history available for this profile.
Director Customer Care Emea
CurrentResponsible for the planning and execution of :- Technical Support,- Training Services,- Channel Partners technical coordination,- Academics & Students network development- Customer Success Management
Jul 2019 - Present
Director Technical Support Europe
Responsible for the Technical Support Division in Europe.
2017 - Jul 2019
Associate Vice President Global Support
- Responsible for the B2B Support of the BSS Billing Solutions- 130 Telco clients in the 3 regions AMR, EMEA, APAC- Strategy and organization of the Support teams (230 engineers in 27 countries)- Accountable for the service performance (SLA, high availability 99.99%)- Financial tracking with P&L (100 M USD)- Definition and implementation of a business transformation plan of the Support team (moving from generalist technical Support to Domain Expertise)
Sep 2013 - 2016
Director Support And Managed Services Emea
- Responsible for the B2B Support for 60 communication service providers(45 M USD)- Organization and supervision of the Support teams in the region (55 engineers)- Setup of the Managed Services team in EMEA: product catalog creation, organization of the teams and processes definition, answer to RFP, Implementation of the first clients (25 team members)
Sep 2011 - Aug 2013
Director Technical Support Emea
Management of the support department for the billing application in the EMEA region.Reponsible for 60 clients (revenue of $30M), managing 30 people. Management of escalations, definition of the support process, introduction of new products, preparation of the support of new deployments. Responsible for the support metrics (Service Level Agreements, Client satisfaction).Coordination with the Sales organisation of answer to RFI/RFP and commercial offers. Negotiations of the contracts,
Feb 2007 - Aug 2011
Emea South Support Manager
- Management of the Support teams in France, Italy and Spain (20 engineers)- Responsible for Level 1 & 2 Support for 35 telco service providers (28 M USD)- Maintenance contract negotiations- Creation of an automatic client satisfaction survey
Dec 2000 - Oct 2007
Team Leader Support France
(Lucent Technologies acquired Kenan Systems in 2000)- Setup of the Support team in France (recruitment and Support processes)11 engineers- Allocation of incident, priority definition- Management of client escalations- Partnership coordination with Cap Gemini (setup of a competency centre)
Aug 1998 - Nov 2000
Support Team Leader
Kingston Scl
- Management of 6 Support engineers- Level 1 & 2 Support for France Telecom (Call Centre and Support expertise)- Creation of an incident management tool for the Call Centre
Nov 1997 - Jul 1998
Support Engineer For France Telecom
Kingston Scl
- Level 1 & 2 technical Support for the Billing system "Jupiter"- 24x7 Support- Product expertise for Accenture
Sep 1996 - Oct 1997
Team & coworkers
Colleagues at Ansys
Other employees you can reach at ansys.com. View company contacts for 4839 employees →
RV
Romain Vasseur
Colleague at AnsysGreater Nice Metropolitan Area, France
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AP
Akash Pasunmarthi
Colleague at AnsysAndhra Pradesh, India
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KK
Kote Koteswararao
Colleague at AnsysHyderabad, Telangana, India
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FD
Fiona Desplats
Colleague at AnsysGreater Toulon Metropolitan Area, France
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AG
Aleksey Gerasimov
Colleague at AnsysGreater Gothenburg Metropolitan Area, Sweden
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SP
Santosh Pratap Singh
Colleague at AnsysMaharashtra, India
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SM
Susanna Murumalla
Colleague at AnsysHolly Springs, North Carolina, United States
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JL
Jean-Francois Lots
Colleague at AnsysLa Seyne-Sur-Mer, Provence-Alpes-Côte D'Azur, France
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NT
Nischith T R
Colleague at AnsysBangalore Urban, Karnataka, India
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TM
Tom Masich
Colleague at AnsysUnited States
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Romain Vasseur
Colleague at AnsysGreater Nice Metropolitan Area, France
View →
AP
Akash Pasunmarthi
Colleague at AnsysAndhra Pradesh, India
View →
KK
Kote Koteswararao
Colleague at AnsysHyderabad, Telangana, India
View →
FD
Fiona Desplats
Colleague at AnsysGreater Toulon Metropolitan Area, France
View →
AG
Aleksey Gerasimov
Colleague at AnsysGreater Gothenburg Metropolitan Area, Sweden
View →
SP
Santosh Pratap Singh
Colleague at AnsysMaharashtra, India
View →
SM
Susanna Murumalla
Colleague at AnsysHolly Springs, North Carolina, United States
View →
JL
Jean-Francois Lots
Colleague at AnsysLa Seyne-Sur-Mer, Provence-Alpes-Côte D'Azur, France
View →
NT
Nischith T R
Colleague at AnsysBangalore Urban, Karnataka, India
View →
TM
Tom Masich
Colleague at AnsysUnited States
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FAQ
Frequently asked questions about Francis Poussin
Quick answers generated from the profile data available on this page.
What company does Francis Poussin work for?
Francis Poussin works for Ansys.
What is Francis Poussin's role at Ansys?
Francis Poussin is listed as Director Cloud-HPC & Customer Success at Ansys.
What is Francis Poussin's email address?
AeroLeads has found 1 work email signal at @ansys.com for Francis Poussin at Ansys.
Where is Francis Poussin based?
Francis Poussin is based in Montigny-Le-Bretonneux, ÎLe-De-France, France while working with Ansys.
What companies has Francis Poussin worked for?
Francis Poussin has worked for Ansys, Ansys, Inc., Xura, Csg Systems, and Lucent Technologies.
Who are Francis Poussin's colleagues at Ansys?
Francis Poussin's colleagues at Ansys include Romain Vasseur, Akash Pasunmarthi, Kote Koteswararao, Fiona Desplats, and Aleksey Gerasimov.
How can I contact Francis Poussin?
You can use AeroLeads to view verified contact signals for Francis Poussin at Ansys, including work email, phone, and LinkedIn data when available.
What skills is Francis Poussin known for?
Francis Poussin is listed with skills including Telecommunications, Management, Itil, Crm, Managed Services, Bss, Leadership, and Technical Support.
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