Francis Santos Portorreal Email & Phone Number

Medicine Hat, Ab, Canada

Hospitality & Business Management professional with over 18 years of experience in supervising and managing famous American and Canadian restaurant chains (T.G.I. Fridays / Nathan’s / A&W) and 8 years of expertise as a Sales Manager.Exceptional instincts for meeting high expectations and delivering optimal results. Dually-talented hospitality and sales expertise.

Medicine Hat, Alberta, Canada

(Prestigious beverages manufacturer and distributor for over 150 hotels and 500 restaurants).• Managed and guaranteed Beverage Quality in accordance with the highest standards.• Created a variety of new recipes in high demand from hotels & restaurants such as Hard Rock Café, Chilli, T.G.I Friday’s.• Negotiated with over 1,000 potential customers and buyers. Tracked volume, numbers, and sales margins.• Established clear goals and objectives while inspiring team spirit achievement.• Identified and assessed needs, drafted plans, prioritized steps, implemented actions, and evaluated outcome.• Overachieved with weekly, quarterly, monthly and yearly sales enhancing profit margins by 50%.• Developed good customer relationships to maintain a high level of service and their loyalty.• Monitored competitors and any new innovation or competition that arises• Analyzed information on sales prices, as well as reports that record the movements made.• Spokesperson for the company, meeting with stakeholders to discuss requirements, specifications, costs and timelines.• Contributed with ideas and designs for advertising campaigns through social networks.• Conducted supervision and Control of distribution and delivery of orders.• Led training's and supervised sales staff while planning and implementing sales strategies over the country.

Dominican Republic

(American chain of fast food restaurants specializing in hot dogs with over 1,400 stores in 50 states).• Operated business equipment, restaurant systems and computer applications; MS Windows, MS Office, etc.• Executed supervision of the highest quality standards and good service.• Managed, motivated and oversaw staff of over 15 members. Planned, organized and evaluated daily operations• Facilitated analysis of new procedures that contribute to the impeccable standards of the company.• Addressed customers' complaints providing fast and accurate solutions contributing to customers’ satisfaction.• Directed Inventory tracking for timely replenishment.• Oversaw operational, organizational, logistical and administrative work.• Managed budgets, approved expenditures and secured cash register transactions.

Dominican Republic

(American restaurant chain focusing on casual dining with about 900 locations in over 100 countries).• Reached 35% budget related cost reduction and implemented controls with excellent results.• Assigned functions and supervised large staff of over 35 members performing according to the highest standards.• Created and proposed new drinks or cocktails and led the different presentations during the implementation process.• Contributed solutions to anomalies or incidents related to the bar, kitchen and the restaurant in general.• Acted as Trainer/COACH for the company, locally and abroad in countries like Trinidad & Tobago.• Manage documentation such as invoices, permits and inspections, balanced cash, electronic cash register, etc.