Francis Santos Portorreal Email & Phone Number

Medicine Hat, AB, Canada

Hospitality & Business Management professional with over 18 years of experience in supervising and managing famous American and Canadian restaurant chains (T.G.I. Fridays / Nathan’s / A&W) and 8 years of expertise as a Sales Manager.Exceptional instincts for meeting high expectations and delivering optimal results. Dually-talented hospitality and sales.

Medicine Hat, Alberta, Canada

• (Prestigious beverages manufacturer and distributor for over 150 hotels and 500 restaurants).
• Managed and guaranteed Beverage Quality in accordance with the highest standards.
• Created a variety of new recipes in high demand from hotels & restaurants such as Hard Rock Café, Chilli, T.G.I Friday’s.
• Negotiated with over 1,000 potential customers and buyers. Tracked volume, numbers, and sales margins.
• Established clear goals and objectives while inspiring team spirit achievement.
• Identified and assessed needs, drafted plans, prioritized steps, implemented actions, and evaluated outcome.

Dominican Republic

• (American chain of fast food restaurants specializing in hot dogs with over 1,400 stores in 50 states).
• Operated business equipment, restaurant systems and computer applications; MS Windows, MS Office, etc.
• Executed supervision of the highest quality standards and good service.
• Managed, motivated and oversaw staff of over 15 members. Planned, organized and evaluated daily operations
• Facilitated analysis of new procedures that contribute to the impeccable standards of the company.
• Addressed customers' complaints providing fast and accurate solutions contributing to customers’ satisfaction.

Dominican Republic

• (American restaurant chain focusing on casual dining with about 900 locations in over 100 countries).
• Reached 35% budget related cost reduction and implemented controls with excellent results.
• Assigned functions and supervised large staff of over 35 members performing according to the highest standards.
• Created and proposed new drinks or cocktails and led the different presentations during the implementation process.
• Contributed solutions to anomalies or incidents related to the bar, kitchen and the restaurant in general.
• Acted as Trainer/COACH for the company, locally and abroad in countries like Trinidad & Tobago.