With a solid background in sales and client engagement, my role at ISM Training focuses on fostering enduring relationships with MENA-based clients and ensuring their success through tailored training solutions. My expertise in key account management and new business development has been honed through dedicated service and strategic client support, contributing to our reputation for excellence in professional training.At ISM Training, our team collaborates to deliver impactful sales, marketing, and leadership programs. My contributions include managing client onboarding, coordinating with training specialists, and monitoring satisfaction to swiftly address any concerns. Our collective efforts are driven by the belief that quality education is the cornerstone of growth, both for individuals and organizations.

Report to managent regarding the status of applicants documents (e.g. Visa and Language Training Status, flight tickets etc) before their deployment.

Create Branding and managing social media accounts (facebook, tiktok and instagram)

Monitoring the calls of Sales Representatives and reporting daily, weekly and monthly performance of the team being assigned by the management.

The role is to make sure that the CSR's are following instructions and procedures thru side by side audits and remote monitoring.

Back-office support for Pitney Bowes

Providing technical support assistance for customers using RCN cable equipment and phone.