Experienced leader with over a decade-long track record of excelling in team building, employee motivation, and customer relations. Proficient in employing sound judgment, analytical thinking, and a diverse range of strategies – from effective training methods to supervisory techniques and morale-building activities – to elevate performance, boost employee engagement, and fuel revenue growth. Recognized as a collaborative team player, adept at nurturing positive relationships with both employees and customers, with a demonstrated ability to enhance productivity and elevate customer satisfaction. Additionally, adept in interpreting data to drive strategic decisions, implementing innovative methodologies to optimize organizational effectiveness, and delivering measurable results.
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Quality Assurance SpecialistFiservAtlanta, Ga, Us -
Fraud AnalystEbay Jul 2023 - Present -
Consumer Experience CoachNike Jul 2021 - PresentAtlanta, Georgia, United StatesLed a team to improve customer satisfaction and operational efficiency. Assisted in the management of merchandising and inventory control to optimize store performance. Achieved significant reductions in customer complaints and increased satisfaction ratings. Contributed to substantial revenue growth through effective team leadership and process enhancement -
Retail Sales ManagerAt&T Jan 2014 - Apr 2017Macon, GeorgiaLed strategic coaching and development initiatives for sales consultants across multiple locations, leveraging the AT&T Retail Experience and 5 Key Behaviors framework to optimize store performance. Tailored individual action plans to promote consistency and elevate customer experiences, while also overseeing hiring processes, managing customer escalations, and ensuring adherence to ethical business practices and operational protocols to maintain profitability.
Francis W. Education Details
Frequently Asked Questions about Francis W.
What company does Francis W. work for?
Francis W. works for Fiserv
What is Francis W.'s role at the current company?
Francis W.'s current role is Quality Assurance Specialist.
What schools did Francis W. attend?
Francis W. attended Georgia Southern University.
Who are Francis W.'s colleagues?
Francis W.'s colleagues are Marcea Collier, Robin Paulraj, Claudel Saintilien Jr, Talita Pinheiro, Jinsi Philip, Linda Richards, Vijay Gupta.
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Francis W.
Washington, Dc
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