Francis Xavier Email & Phone Number

Experienced team leader overseeing a dynamic team of 15+ professionals. Recognized for effective Project management through a comprehensive approach that includes daily stand-up meetings, regular check-ins, and real-time support. Proven track record in optimizing team productivity and quality through continuous monitoring, coaching, and performance reviews. Committed to fostering a positive team culture with regular appreciation, fun activities, and bonding initiatives. Skillfully handle project-level assessments, KPI analyses, and action plans, ensuring alignment with organizational goals. Trusted for driving success through strategic planning, effective communication, and a results-oriented leadership style.Acted as the primary liaison for designated clients in UK in my Team Leader role, serving as their main point of contact for all inquiries, concerns, and assistance needed. This role involves fostering strong relationships, providing ongoing support, and ensuring client satisfaction through effective communication and problem-solvingIn addition, Proficient in Excel with expertise in advanced functions and features such as pivot tables, VLOOKUP, Conditional formatting & Power Query. Skilled in cleaning and preparing data for analysis, including data validation and transformation tasks. Experienced in creating visually appealing charts, graphs, and dashboards to communicate insights effectively.

Chennai, Tamil Nadu, India

Manage and monitor the Support Activities. Creating Process maps, KT Documents, Checklists and hand off documents. Handling reports like Error Analysis / RCA documents / SOP updates and also Dashboards on action rate and Developing Training modules. Auditing Team’s Performance and enhancing the quality of work rendered. Customizing the reports according to the Client instructions. Monitoring Team on forwarding the reports to the concerned department. Communicating with the client in order to identify their requirement and will ensure the same is delivered

Chennai, Tamil Nadu, India

●Dedicated and detail-oriented Research Analyst with extensive experience in conducting comprehensive web research. Proficient in utilizing various online resources and tools to gather, analyze, and synthesize data. Skilled in producing insightful reports and presentations to support decision-making processes. Possesses strong critical thinking and problem-solving abilities, coupled with excellent communication skills.

Chennai, Tamil Nadu, India

●Conducted in-depth web research on a variety of topics, including market trends, industry developments, competitor analysis, and consumer behavior●Utilized advanced search techniques and databases to gather relevant information efficientlyAnalyzed data and information obtained from multiple sources to identify patterns, trends, and insights

Chennai, Tamil Nadu, India