Francisco G. Email & Phone Number

Serving as a Platform Engineer, I assess configuration changes of enterprise Java applications (J2EE) in JBoss EA Platform, review Apache Proxy in databases such as MS SQL, Oracle, and DB2 while documenting changes in Jira and Confluence. I checkout and commit applications to various environments, utilizing Eclipse IDE, then deploy them using Jenkins, and validate health checks prior to deployment to production. Aside from that, I deliver sound recommendations to developers by reviewing logs of failed deployments of applications and analyzing JVMs settings, SQL connections, and JNDI parameters. I streamline training initiatives by creating DBs, dashboards, and running queries while devising functions and uploading files. Additionally, I installed tools such as VS Code (addons), AWS CLI, Git, Terraform, Kubectl, and SVN client to interact with various platforms through the command line, expediting querying research and troubleshooting. Using Eclipse and Jenkins, I installed applications being migrated from On-premises to AWS EC2 and ECS. Furthermore, I actively participated and contributed to the upgrade of RHEL6 to RHEL7 by employing the blue/green environment methodology. Lastly, I guarantee proper configurations and capacity planning by troubleshooting new AWS Elastic load balancers and firewalls.

During my tenure as a Data Center Operations Specialist, I spearheaded multiple project testing in Splunk, BladeLogic, TrueSight, SMART IT, and Control-M and collaborated with highly skilled individuals to achieve business objectives. Triaged and resolved connectivity and access incidents by internal and external users to USDA DISC WAN, LAN, applications, and databases. I supported customers with their newly implemented Docker and Kubernetes platforms to support their applications and databases hosted in the USDA data center virtual environments, including Azure, AWS, and OpenShift. In addition, I facilitated training initiatives for new hires regarding the usage of PowerShell scripts to perform maintenance and avoid disruption of operation applications.I teamed up with internal and external clients, ensuring the implementation of Information Security (IS) and assuring confidentiality, integrity, and availability of Authorized Information Systems (AIS). On top of that, I executed system access reviews to deploy proper safeguards against unauthorized access to automated information systems and networks. I chaired as the subject matter expert for 15 service desk personnel in accomplishing tasks and overcoming obstacles to complete projects. Essentially, I performed incident reporting and resolution while generating written and oral reports.

Kansas City, Mo, Us

As a Technical Consultant II, I bolstered company savings by reviewing and translating technical documents from English to Spanish with a two-week deadline. On top of that, I mentored 5 newly hired technical consultants in managing technical support request calls and emails, analyzing their impact and priority on business operations. I identified and provided solutions to Databases MS SQL, Oracle 10G, 11G, and Network issues. Additionally, I improved customer experiences by expeditiously providing resolution to virtual machines and software. I formulated and launched technical support procedures through several mediums such as wikis, websites, video tutorials, documents, pdfs, and diagrams. By stimulating a customer environment, I assessed client processes and installed client software on different platforms, including PCs, mobile, barcode scanners, smartphones, and tablets. Leveraging my technical expertise, I provided comprehensive support to the .Net developer team for dcLINK, MEP and the JAVA developer team for Unibar ELS in testing new versions or reporting bugs to meet release dates within deadlines.

Serving as a NOCC Analyst, I troubleshot and resolved technical issues while monitoring alert systems, following through with troubleshooting tickets, and maintaining Sprint’s network equipment. I supervised field technicians at various data centers across the US during Windows maintenance time to repair Sprint’s backbone network ATM/Frame Relay and Nortel Passport wireless switches. Additionally, I ensured the optimum functionality of all telecommunication equipment by complying with the Method of Procedure (MOP) process. I liaised, partnered, and supported NTAC Engineers and field technicians in isolating hardware connectivity failures reported by monitoring systems by streamlining detailed work instructions.

Presiding as a Maintenance Section Chief, I oversaw the health, welfare, and professional development of 10 soldiers while maintaining $1M worth of equipment and property. As an advocate of professional development, I trained over 60 members on Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) regulations with zero deficiencies during inspections. To top it off, I calibrated testing equipment and facilitated 5 members in an organizational and maintenance unit to efficiently maintain tools and parts.

Management In Information Systems, Information Technology

Non-Seeking, Web Page, Digital/Multimedia And Information Resources Design

Pldc Certificate, Military And Strategic Leadership

Associates, Applied Science Of Electronics