Franck Devic Email & Phone Number

Nantes, Pays De La Loire, France

Tech Solutions Global Delivery – France

- Responsible for coordination and communication between customers and internal Customer Service and IT teams as part of a Data Center migration of Compliance SaaS applications: 65 customers migrated in 6 months- [Client] Responsible for implementing resolutions/improvements to a client CRM following a quality audit: 50 changes made in 3 months, improvement in system performance and maintainability- [Client] Development and implementation of a Business Intelligence solution with a European Core approach - [Client] Development of a Core CRM Order Entry model: 10 months - 200 users deployed (Spain)- [Client] Leading the multi-countries implementation of the CRM IQVIA in Europe: definition of the step-by-step deployment stages of a country, responsible of the scope and timelines of each implementation, costs tracking to report and explain budgetary variations to stakeholders (internal as client) - 14 countries / 1.000 users rolled out in 15 months

Tech Solutions Global Delivery – 92400 La Défense – France

- Management of a team of 4 Project Managers over the last 12 months - Definition on the project methodology used and followed by all Project Managers: harmonization (PMO), and control of costs and milestones- Definition and implementation of the SaaS technical infrastructure and the associated service offering (SLAs) - [Client] Management of the initial deployment and change management for 7 EU affiliates- [Client] Regional (European) coordination on all change requests - Active contribution in the definition and on-boarding of the Global Services (Offshore) structure

Région De Boulogne-Billancourt, France

- Management of a team of 3 Technical Experts- Review of the SaaS technical infrastructure: reduction of internal costs by more than 10%- Definition and implementation of new internal procedures: improvement of productivity - Determination and communication of recommendations (“Best Practices”) aimed at allowing better control of implementation costs

Région De Boulogne-Billancourt, France

- Direct management of 6 Technical Consultants and 4 Project Managers- Definition of the project methodology adopted by all affiliates of the Cegedim group- [Client] Management of a European interface project allowing data exchange between 2 partner clients: +4.000 users over a 3-year period.

Région De Boulogne-Billancourt , France

- Management of a team of 6 Technical Consultants - [Client] Design and implementation of an interface system between the DWH Cegedim and the client French call centers- [Client] Implementation of a web application to manage the client's regulatory declarations of promotional events (DMOS)- [Client] Implementation of a DWH Europe aiming to collect and centralize all information from the client's sales forces

Région De Boulogne-Billancourt, France

- Account manager for MSD France (1000 users): 2 upgrades in 3 years to implement new modules and optional enhancements - Account manager for the Merck-Lipha group: 1 upgrade for the main commercial entity (600 users), startup of the commercial entity in charge of orders (300 users)- Support engagements for the TVF sales team

Région De Paris, France

- Pre-sale support: technical expert for customer demos (on site and/or during trade fairs)- Creation of new revenues through the launch of a new software personalization activity - Support to other European subsidiaries: demonstrations, training, customization