Franck Kuchenbuch Email & Phone Number

•Developed and implemented strategic event plans aligned with the organization's objectives and target audience.•Oversaw budgeting and financial management for all events, ensuring cost-effectiveness and maximizing ROI.• Conducted post-event evaluations and analysis to measure event success and identify areas for improvement.•Collaborated with internal teams to create and implement event marketing strategies that led to increased attendance and engagement.•Developed data-driven event performance metrics and dashboards, enabling data-informed decision-making and continuous improvement.•Established partnerships with key industry stakeholders, enhancing networking opportunities and event partnerships.•Conducted thorough risk assessments and crisis management preparations, ensuring events proceeded smoothly even in challenging situations.• Managed and negotiated contracts with vendors, suppliers, and venues to ensure optimal service and cost savings.• Stayed updated on industry trends and best practices to enhance event experiences and drive innovation.• Provided leadership and guidance to a team of event professionals, fostering a collaborative and high-performing work environment.• Coordinated logistics for events, including technical setup, platform selection, and attendee support.• Implemented sustainable event practices and promote environmentally friendly initiatives in event planning and execution.

•Strategically planned B2B, B2C events, Incentive trips globally•Sourced DMC, Hotels, venues•Managed logistics and operations of all aspects of the events•Demonstrated experience in managing financial performance as well as the management of people in multiple locations.•Initiated and executed strategies for event cost optimization, resulting in a consistent decrease in expenses while maintaining event quality.•Collaborated with creative teams to develop compelling event themes and branding, creating memorable and impactful experiences.•Established robust feedback loops with attendees, incorporating suggestions to improve event content and format.•Directed the integration of virtual event platforms, expanding the organization's reach and engagement in the digital space.•Designed and implemented comprehensive event training programs, enhancing the skill sets of team members and partners.•Supported the marketing department in all the aspects of the events pre, post and during the events•Supervised corporate and third part company staff on the Event•Worked resourcefully and model resiliency in the face of shifting priorities•Coordinated site selections and supervise on site support for all necessary steps of the events life cycle.

Lake Mary, Florida, United States

•Organized and oversaw all sides of the Jeunesse events Expo, leads, and incentives trips. •Oversaw all sides of the events from marketing to registration.•Leveraged data analytics to identify attendee preferences and trends, tailoring event offerings for maximum engagement and satisfaction.•Implemented innovative event registration processes, streamlining attendee enrollment and data collection.•Managed complex international event logistics, coordinating travel, accommodation, and on-site support for seamless experiences.•Developed and maintained relationships with third-party vendors, negotiating favorable terms and maximizing cost savings.•Collaborated with legal teams to ensure event contracts and agreements aligned with company policies and risk mitigation strategies.•Managed logistic and operational of Global Incentive

Lake Mary, Florida, United States

•Supervise, mentor, and train a dedicated Team of 20 specialists in 6+ languages customer care.•Optimize team's performance based on customer satisfaction•Implemented a comprehensive customer feedback system, leading to actionable insights and process improvements.•Spearheaded customer service training programs, enhancing product knowledge and communication skills of support specialists.•Successfully managed high-urgency customer escalations, resolving issues swiftly and maintaining customer loyalty.•Implemented cross-functional collaboration initiatives, improving knowledge sharing and response times across departments.•Conducted regular team performance assessments, providing constructive feedback and facilitating professional development.

Lake Mary, Florida, United States

•Helped support distributors from many regions as well as helped translate the company's global documents in French.•Collaborated with the marketing team to translate promotional materials, ensuring consistent messaging across languages.•Addressed and resolved complex customer inquiries and complaints, contributing to high levels of customer satisfaction.•Trained new customer service representatives in both product knowledge and translation techniques.•Utilized cultural sensitivity and language skills to bridge communication gaps with customers from diverse backgrounds.•Contributed to the development of a comprehensive customer service knowledge base, improving response efficiency.

Ocoee, Florida

•Lead a team of successful sales agent to multi million dollars accumulative sales.•Conducted regular one-on-one coaching sessions with sales agents, providing personalized feedback and performance improvement strategies.•Collaborated with the training department to develop sales training materials and programs, enhancing team members' selling skills.•Analyzed sales data and call recordings to identify sales trends and opportunities for improvement.•Led team-building initiatives to foster a positive and motivated work environment, resulting in increased sales team morale.•Developed and implemented reward and recognition programs, incentivizing top-performing sales agents and driving healthy competition.

Ocoee, Florida, United States

•Leveraged negotiation skills and product knowledge to close deals at an exceptionally high rate, setting a benchmark for sales success.•Collaborated with the marketing team to develop persuasive sales scripts and materials, contributing to higher conversion rates.•Acted as a mentor for new takeover agents, sharing best practices and proven strategies for successful sales interactions.•Demonstrated resilience and adaptability in a fast-paced sales environment, consistently exceeding sales quotas.•Utilized customer relationship management tools to track leads and follow up on potential opportunities, enhancing sales efficiency.•Became one of the top takeover Agent by closing deals at one of the highest percentage in the company's history

Ocoee, Florida, United States

•Consistently achieved one of the highest deal-closure percentages in the company's history, showcasing exceptional sales skills and tenacity.•Collaborated with the marketing team to refine and tailor sales scripts for different customer segments, resulting in improved engagement and conversions.•Demonstrated an in-depth understanding of product features and benefits, effectively communicating value propositions to potential customers.•Utilized customer relationship management (CRM) software to track leads, manage follow-ups, and maintain accurate sales records.•Acted as a subject matter expert for the sales team, providing guidance and support to colleagues to enhance overall team performance.•Leveraged active listening and probing techniques to uncover customer needs and objections, adapting sales strategies accordingly.•Maintained a strong rapport with repeat customers, cultivating lasting relationships and driving customer loyalty.•Thrived in a high-pressure sales environment, consistently meeting and exceeding monthly and quarterly sales quotas.

Orlando, Florida Area

•Provided timely and accurate technical support to French-speaking customers, ensuring effective problem resolution and customer satisfaction.•Developed a comprehensive knowledge base of frequently asked questions and technical solutions, enhancing the efficiency of customer support interactions.•Collaborated with cross-functional teams to troubleshoot complex technical issues, driving collaborative solutions and timely resolutions.•Led training sessions for new technical support team members, sharing best practices and product knowledge to ensure a high level of service.•Acted as a liaison between customers and product development teams, conveying customer feedback to inform product improvements and enhancements.•Utilized strong communication skills to guide customers through technical troubleshooting processes, ensuring a positive support experience.•Demonstrated leadership in assisting with escalated technical issues, consistently finding solutions that exceeded customer expectations.•Maintained accurate records of customer interactions and technical solutions, contributing to the ongoing improvement of the technical support knowledge base.