Franck Kuchenbuch Email & Phone Number

• Developed and implemented strategic event plans aligned with the organization's objectives and target audience.
• Oversaw budgeting and financial management for all events, ensuring cost-effectiveness and maximizing ROI.
• Conducted post-event evaluations and analysis to measure event success and identify areas for improvement.
• Collaborated with internal teams to create and implement event marketing strategies that led to increased attendance and engagement.
• Developed data-driven event performance metrics and dashboards, enabling data-informed decision-making and continuous improvement.
• Established partnerships with key industry stakeholders, enhancing networking opportunities and event partnerships.

• Strategically planned B2B, B2C events, Incentive trips globally
• Sourced DMC, Hotels, venues
• Managed logistics and operations of all aspects of the events
• Demonstrated experience in managing financial performance as well as the management of people in multiple locations.
• Initiated and executed strategies for event cost optimization, resulting in a consistent decrease in expenses while maintaining event quality.
• Collaborated with creative teams to develop compelling event themes and branding, creating memorable and impactful experiences.

Lake Mary, Florida, United States

• Organized and oversaw all sides of the Jeunesse events Expo, leads, and incentives trips.
• Oversaw all sides of the events from marketing to registration.
• Leveraged data analytics to identify attendee preferences and trends, tailoring event offerings for maximum engagement and satisfaction.
• Implemented innovative event registration processes, streamlining attendee enrollment and data collection.
• Managed complex international event logistics, coordinating travel, accommodation, and on-site support for seamless experiences.
• Developed and maintained relationships with third-party vendors, negotiating favorable terms and maximizing cost savings.

Lake Mary, Florida, United States

• Supervise, mentor, and train a dedicated Team of 20 specialists in 6+ languages customer care.
• Optimize team's performance based on customer satisfaction
• Implemented a comprehensive customer feedback system, leading to actionable insights and process improvements.
• Spearheaded customer service training programs, enhancing product knowledge and communication skills of support specialists.
• Successfully managed high-urgency customer escalations, resolving issues swiftly and maintaining customer loyalty.
• Implemented cross-functional collaboration initiatives, improving knowledge sharing and response times across departments.

Lake Mary, Florida, United States

• Helped support distributors from many regions as well as helped translate the company's global documents in French.
• Collaborated with the marketing team to translate promotional materials, ensuring consistent messaging across languages.
• Addressed and resolved complex customer inquiries and complaints, contributing to high levels of customer satisfaction.
• Trained new customer service representatives in both product knowledge and translation techniques.
• Utilized cultural sensitivity and language skills to bridge communication gaps with customers from diverse backgrounds.
• Contributed to the development of a comprehensive customer service knowledge base, improving response efficiency.

Ocoee, Florida

• Lead a team of successful sales agent to multi million dollars accumulative sales.
• Conducted regular one-on-one coaching sessions with sales agents, providing personalized feedback and performance improvement strategies.
• Collaborated with the training department to develop sales training materials and programs, enhancing team members' selling skills.
• Analyzed sales data and call recordings to identify sales trends and opportunities for improvement.
• Led team-building initiatives to foster a positive and motivated work environment, resulting in increased sales team morale.
• Developed and implemented reward and recognition programs, incentivizing top-performing sales agents and driving healthy competition.

Ocoee, Florida, United States

• Leveraged negotiation skills and product knowledge to close deals at an exceptionally high rate, setting a benchmark for sales success.
• Collaborated with the marketing team to develop persuasive sales scripts and materials, contributing to higher conversion rates.
• Acted as a mentor for new takeover agents, sharing best practices and proven strategies for successful sales interactions.
• Demonstrated resilience and adaptability in a fast-paced sales environment, consistently exceeding sales quotas.
• Utilized customer relationship management tools to track leads and follow up on potential opportunities, enhancing sales efficiency.
• Became one of the top takeover Agent by closing deals at one of the highest percentage in the company's history

Ocoee, Florida, United States

• Consistently achieved one of the highest deal-closure percentages in the company's history, showcasing exceptional sales skills and tenacity.
• Collaborated with the marketing team to refine and tailor sales scripts for different customer segments, resulting in improved engagement and conversions.
• Demonstrated an in-depth understanding of product features and benefits, effectively communicating value propositions to potential customers.
• Utilized customer relationship management (CRM) software to track leads, manage follow-ups, and maintain accurate sales records.
• Acted as a subject matter expert for the sales team, providing guidance and support to colleagues to enhance overall team performance.
• Leveraged active listening and probing techniques to uncover customer needs and objections, adapting sales strategies accordingly.

Orlando, Florida Area

• Provided timely and accurate technical support to French-speaking customers, ensuring effective problem resolution and customer satisfaction.
• Developed a comprehensive knowledge base of frequently asked questions and technical solutions, enhancing the efficiency of customer support interactions.
• Collaborated with cross-functional teams to troubleshoot complex technical issues, driving collaborative solutions and timely resolutions.
• Led training sessions for new technical support team members, sharing best practices and product knowledge to ensure a high level of service.
• Acted as a liaison between customers and product development teams, conveying customer feedback to inform product improvements and enhancements.
• Utilized strong communication skills to guide customers through technical troubleshooting processes, ensuring a positive support experience.