Management of the entire sales process from the initial request through to the credit noteAdministrating of the client database, ensuring client security & privacyLiaising with internal (e.g. crew planning, flight dispatch) and external partners (e.g. brokers, handling agents, catering companies) to ensure the client’s needs and wishes are metDelivering high quality customer service on a daily basis, building & maintaining customer relationsBusiness Development and cold-calling new potential clientEstablishing, managing and expanding customer base (CRM)Developing sales strategies with the head of sales to increase the business opportunitySetting sales objectives by forecasting and developing monthly targetsImplementing sales programs by developing field sales action plansEstablishing and adjusts selling prices by monitoring costs and competitionContributing to team efforts by accomplishing related results as neededQuality loop control of the booking processPayment supervision with accounting, incl. client credit card payment processingSupplier quality checks and invoicing control

Debtors management Availability ControlReservationsCheck-in/Check-outConcierge service

-Cabin Crew-Safety and security-Service and logistics analysis and reporting-Hazard Identification-Risk assessment and mitigation-Customer Service

-Team Leading (up to 7 crew members)-Cabin Leader (up to 400 passengers)-Safety and Security-Hazard identification-Risk mitigation-First Aid-Performance appraisals-Personal and professional development of crew members-Customer service-VIP customer service